Hello everyone, could you help me with the following please?
I have configured a group email account from which emails are successfully obtained, these emails that are obtained through a formula are added to the stream of the cases to which they correspond. The problem is that these emails, when added to the Stream, contain the entire email (Responses from the sender and the recipient). Is there a way to add to the Stream only the last thing that was written in the email and not the entire email?
I have configured a group email account from which emails are successfully obtained, these emails that are obtained through a formula are added to the stream of the cases to which they correspond. The problem is that these emails, when added to the Stream, contain the entire email (Responses from the sender and the recipient). Is there a way to add to the Stream only the last thing that was written in the email and not the entire email?
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