Issue with template helpers

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  • emillod
    Active Community Member
    • Apr 2017
    • 1411
    #1

    Issue with template helpers

    Hi guys I confirmed that there is a problem with template handlers when I'm trying to use them in automatic emails.

    When I'm trying to create mail manually then everything works without any issues, helper load content which should load. But if i create flowchart with the same email template which contain same template helper, then EspoCRM doesn't replace helper phrase, it's leaving helper in mail.

    yuri could you look at this?
    Tags: None
    • yuri
      Member
      • Mar 2014
      • 8511
      #2
      Hi,

      Please provide more details. What is helpers? Is it placeholders? Regular placeholders or experimental ones?

      P.S. Please, it's not necessary to mention me in posts. I'm not the only one working in the company. Thanks.
      Last edited by yuri; 09-06-2021, 06:54 PM.
      If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

        Comment

        • emillod
          Active Community Member
          • Apr 2017
          • 1411
          #3
          yuri i'm sorry. I already mentioned about this few months ago and and no one answered.

          I'm talking about this:
          Template helpers (PDF) - EspoCRM Documentation
          https://docs.espocrm.com/development/template-custom-helper/


          Author of this docs mentioned, that it's possible to use helpers in emails. And it's correct, i can use helpers in email templates. When i'm loading email template through email composer, then it's working, but when i'm trying to do it automatically, it doesn't work.

            Comment

            • yuri
              Member
              • Mar 2014
              • 8511
              #4
              So these are PDF helpers. I suppose that not only helpers are not working but placeholders like {{name}} don't work. Right?
              If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

                Comment

                • yuri
                  Member
                  • Mar 2014
                  • 8511
                  #5
                  BTW in the docs it's about system email templates. These are templates in Administration > Template Manager.
                  If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

                    Comment

                    • emillod
                      Active Community Member
                      • Apr 2017
                      • 1411
                      #6
                      Yeah, tags are working without any issues, but tags also should works. I can use them in email composer without any issues. In docs you mentioned that it's should work in PDF's templates AND email templates. I'm trying to use them in email templates, but they're not work if i'm sending email through advanced pack.

                        Comment

                        • yuri
                          Member
                          • Mar 2014
                          • 8511
                          #7
                          I will take a look when get a chance. Note, that this is still an experimental feature as it's stated in the docs. It almost was not tested, I just enabled it as people were asking for it.
                          If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

                            Comment

                            • emillod
                              Active Community Member
                              • Apr 2017
                              • 1411
                              #8
                              Yeah, i understand. I think it's great feature and it would be great if we could use it in automatic emails

                                Comment

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