Hello,
we've got some standard replies. Everytime I select one of our reply templates, the whole existing body is being deleted.
That's not really helpful for going through former conversations with the customer within a single email.
Is it possible to keep the history?
Just prepend the template content to the text.
Thanks,
Chris
we've got some standard replies. Everytime I select one of our reply templates, the whole existing body is being deleted.
That's not really helpful for going through former conversations with the customer within a single email.
Is it possible to keep the history?
Just prepend the template content to the text.
Thanks,
Chris
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