Email To Case - Case Contacts field not displaying

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  • kristok
    Junior Member
    • Jun 2021
    • 3
    #1

    Email To Case - Case Contacts field not displaying

    EspoCRM 6.1.4
    Email-to-case feature is turned on. A new email is received. A case is created.
    Expected: The Case -> Contacts field is filled and visible in Case view
    Actual: Case -> Contacts field is shown as None. When Edit is clicked then the ID of the Contact is displayed, but Contact link is not displayed
    Click image for larger version Name: Screenshot 2021-06-16 at 12.40.08.png Views: 177 Size: 2.5 KB ID: 71706Click image for larger version Name: Screenshot 2021-06-16 at 12.40.16.png Views: 146 Size: 8.9 KB ID: 71707
    Tags: None
    • yuri
      Member
      • Mar 2014
      • 8669
      #2
      Not sure how this happens. We use this feature and have never observed such a problem.
      If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

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