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Email To Case - Case Contacts field not displaying

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  • Email To Case - Case Contacts field not displaying

    EspoCRM 6.1.4
    Email-to-case feature is turned on. A new email is received. A case is created.
    Expected: The Case -> Contacts field is filled and visible in Case view
    Actual: Case -> Contacts field is shown as None. When Edit is clicked then the ID of the Contact is displayed, but Contact link is not displayed
    Click image for larger version

Name:	Screenshot 2021-06-16 at 12.40.08.png
Views:	156
Size:	2.5 KB
ID:	71706Click image for larger version

Name:	Screenshot 2021-06-16 at 12.40.16.png
Views:	124
Size:	8.9 KB
ID:	71707

  • #2
    Not sure how this happens. We use this feature and have never observed such a problem.

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