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email to CRM users is not going out using SMTP.
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Perhaps look at your email logs and see if it get send, check your CRON schedule too to see how it got run.
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That is indeed a bad bug then. At least I would classified it as one.
Personally I don't know how email work; one issue I may guess could be related to your email provider, as it is an internal transfer they may not need to create an outgoing email at all and send it internal within the server. But that probably is not the case.
Second issue could be that, with Email it run on a CRON basis. You might received it straight away in Espo but only after the CRON is run then the email actually get send out. But probably only notice these email missing well afterward.
Anyway here is a thread bump for attention.
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email to CRM users is not going out using SMTP.
Hello, we figured out such strange behavior with e-mail in CRM. Let's say we have two CRM users with registered mails user1@domain.com and user2@domain.com in CRM
if User1 tries to sent (forward) mail to User2 from CRM mail module, the system don't send mail using regular SMTP, but just forward it internally in CRM. The User2 din't receive this e-mail in his mailbox at e-mail client.
so problem is that if we are checking e-mails not only in CRM we miss some mails in mailbox from CRM. Does anyone mentioned that or it's some CRM misconfiguration issue?Tags: None
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