Error 500 compose mail

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • haggy
    Junior Member
    • Jun 2014
    • 17
    #1

    Error 500 compose mail

    I try to send a mail from contacts and receive an ERROR 500 if I select an Mail Template.

    This Error not apears, if the "To" field is empty. Also the placeholder for example "name" from template is not filled with name of contact.
    Tags: None
    • yuri
      Member
      • Mar 2014
      • 8669
      #2
      Thanks for reporting.

      Can you check data/logs for this error?

      Issues with placeholders will be fixed.
      If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

        Comment

        • haggy
          Junior Member
          • Jun 2014
          • 17
          #3
          Hi yurikuzn, there is no Error in logs according this problem, maybe i can send you over PM admin access to our EspoCRM and you can check what´s happen?

            Comment

            • yuri
              Member
              • Mar 2014
              • 8669
              #4
              I won't be able to find out having only admin access. But can try.
              If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

                Comment

                • yuri
                  Member
                  • Mar 2014
                  • 8669
                  #5
                  Hi Haggy

                  I created new contact Yuri Tester with my email address, clicked Compose Email, selected Email Template (tried few) and send. No error occurred and I have received emails. What I did wrong?

                  If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

                    Comment

                    • yuri
                      #5.1
                      yuri commented
                      07-10-2014, 12:11 PM
                      Editing a comment
                      Maybe issue with SMTP settings? I used shared SMTP, but in your case maybe you used server set in your User Preferences.
                    • haggy
                      Junior Member
                      • Jun 2014
                      • 17
                      #6
                      I test with your contact all fine, but with all other Error 500 apears, I also test with my own manual created contact, also working.
                      Maybe problem is, that all other contacts are imported and there ia any hidden chracter in field. Can this be?

                        Comment

                        • haggy
                          #6.1
                          haggy commented
                          07-10-2014, 02:08 PM
                          Editing a comment
                          I also check MySql Database and can not see any problem and any different between manual created and imported contact mail data.

                          If I change e-mail adress value of any imported contact it works, but if I change back to original imported value it again apear Error 500.
                          Last edited by haggy; 07-10-2014, 02:19 PM.
                        • yuri
                          Member
                          • Mar 2014
                          • 8669
                          #7
                          Fixed.

                          The problem was that you have already imported contact with the same email address, but removed it. There were no check if contact is removed when tried to find contact by to email address.

                          All fixes are in application/Espo/Services/EmailTemplate.php file. I've done it on your server.

                          If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

                            Comment

                            • haggy
                              Junior Member
                              • Jun 2014
                              • 17
                              #8
                              Thank´s, will you include this fix in future upgrades?

                                Comment

                                • yuri
                                  #8.1
                                  yuri commented
                                  07-12-2014, 08:27 AM
                                  Editing a comment
                                  Sure. Will do.
                                • haggy
                                  Junior Member
                                  • Jun 2014
                                  • 17
                                  #9
                                  I I saw today, that deleted records in accounts still exist in MySql is that on purpose?

                                    Comment

                                    • yuri
                                      Member
                                      • Mar 2014
                                      • 8669
                                      #10
                                      Originally posted by haggy
                                      I I saw today, that deleted records in accounts still exist in MySql is that on purpose?
                                      Yes it is. So you are able to recover them.
                                      If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

                                        Comment

                                        • FaizAhamed
                                          Junior Member
                                          • Jul 2014
                                          • 5
                                          #11
                                          Hi,

                                          Im also having this issue, how can i fix this?

                                            Comment

                                            • yuri
                                              Member
                                              • Mar 2014
                                              • 8669
                                              #12
                                              Originally posted by FaizAhamed
                                              Im also having this issue, how can i fix this?
                                              What actions you do before you get the error?
                                              If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

                                                Comment

                                                Previous template Next
                                                Working...