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  • All user cannot receive email

    Hi,

    All user cannot receive email from today
    We are using gmail
    Please support to check

  • #2
    Hello.
    Check espocrm log, please.

    Comment


    • #3
      [2018-04-17 07:33:24] Espo.ERROR: API [GET]:.*, Params:Array ( ) , InputData: - [] []
      [2018-04-17 07:33:24] Espo.ERROR: Display Error: , Code: 404 URL: /?entryPoint=avatar&size=small&id=5a6ae80c32d5a3954 &t=null [] []
      [2018-04-17 07:33:24] Espo.ERROR: Uncaught Exception Slim\Exception\Stop: "" at /var/www/espocrm/vendor/slim/slim/Slim/Slim.php line 1022 {"exception":"[object] (Slim\\Exception\\Stop(code: 0): at /var/www/espocrm/vendor/slim/slim/Slim/Slim.php:1022)"} []
      [2018-04-17 07:33:24] Espo.ERROR: API [GET]:/Activities, Params:Array ( ) , InputData: - [] []
      [2018-04-17 07:33:24] Espo.ERROR: Display Error: , Code: 404 URL: /api/v1/Activities?from=2018-04-15%2017:00&to=2018-04-19%2017:00&userIdList=5ab468a18546f5873%2C5a6b55f5 f338feaa1%2C5a6ae2f10876a3f97%2C5a6ae80c32d5a3954% 2C5acad111de8ed0b31&scopeList=Meeting%2CCall%2CTas k [] []
      [2018-04-17 07:33:53] Espo.ERROR: API [GET]:/Activities, Params:Array ( ) , InputData: - [] []
      [2018-04-17 07:33:53] Espo.ERROR: Display Error: , Code: 404 URL: /api/v1/Activities?from=2018-04-15%2017:00&to=2018-04-19%2017:00&userIdList=5ab468a18546f5873%2C5a6b55f5 f338feaa1%2C5a6ae2f10876a3f97%2C5a6ae80c32d5a3954% 2C5acad111de8ed0b31&scopeList=Meeting%2CCall%2CTas k [] []
      [2018-04-17 07:34:23] Espo.ERROR: API [GET]:/Activities, Params:Array ( ) , InputData: - [] []
      [2018-04-17 07:34:23] Espo.ERROR: Display Error: , Code: 404 URL: /api/v1/Activities?from=2018-04-15%2017:00&to=2018-04-19%2017:00&userIdList=5ab468a18546f5873%2C5a6b55f5 f338feaa1%2C5a6ae2f10876a3f97%2C5a6ae80c32d5a3954% 2C5acad111de8ed0b31&scopeList=Meeting%2CCall%2CTas k [] []
      [2018-04-17 07:34:53] Espo.ERROR: API [GET]:/Activities, Params:Array ( ) , InputData: - [] []
      [2018-04-17 07:34:53] Espo.ERROR: Display Error: , Code: 404 URL: /api/v1/Activities?from=2018-04-15%2017:00&to=2018-04-19%2017:00&userIdList=5ab468a18546f5873%2C5a6b55f5 f338feaa1%2C5a6ae2f10876a3f97%2C5a6ae80c32d5a3954% 2C5acad111de8ed0b31&scopeList=Meeting%2CCall%2CTas k [] []
      [2018-04-17 07:35:48] Espo.ERROR: API [GET]:/:controller/:id, Params:Array ( [controller] => EmailAccount [id] => 5ad02bda19fb298b3 ) , InputData: - [] []
      [2018-04-17 07:35:48] Espo.ERROR: Display Error: , Code: 404 URL: /api/v1/EmailAccount/5ad02bda19fb298b3 [] []

      Comment


      • #4
        Nothing related with email fetching.
        Could you check, when was the last successful job run? (Administartion > Scheduled Jobs > Jobs)

        Comment


        • #5
          Schedule Failed
          When I click to one schedule it show Error 404

          The url you requested can't be handled.

          Comment


          • #6
            You have a lot of records with 404 Error in the log. Other parts of CRM works well?

            Comment


            • #7
              Yes
              Email sending is OK. But receiving is not

              Comment


              • #8
                I do not see a lot of email file download to /var/www/espocrm/data/upload

                Comment


                • #9
                  Could you stop the crontab and run cron.php in cli? (as server user, if it's possible)
                  Last edited by tanya; 04-17-2018, 08:20 AM.

                  Comment


                  • #10
                    Pls advise how to do it

                    Comment


                    • #11

                      Comment


                      • #12
                        Hi,

                        It's OK now. But sometimes our server cannot receive email in 3~4 hours.
                        Is there any solution to prevent it ?

                        Thanks

                        Comment


                        • #13
                          Possibly one of user got huge email and needs a lot of time to load it. Re-check your inbound email settings

                          Comment


                          • #14
                            This is my Inbound Email settings

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