All user cannot receive email

[phamduc]

Hi,

All user cannot receive email from today
We are using gmail
Please support to check

[tanya]

Hello.
Check espocrm log, please.

[phamduc]

[2018-04-17 07:33:24] Espo.ERROR: API [GET]:.*, Params:Array ( ) , InputData: - [] []
[2018-04-17 07:33:24] Espo.ERROR: Display Error: , Code: 404 URL: /?entryPoint=avatar&size=small&id=5a6ae80c32d5a3954 &t=null [] []
[2018-04-17 07:33:24] Espo.ERROR: Uncaught Exception Slim\Exception\Stop: "" at /var/www/espocrm/vendor/slim/slim/Slim/Slim.php line 1022 {"exception":"[object] (Slim\\Exception\\Stop(code: 0): at /var/www/espocrm/vendor/slim/slim/Slim/Slim.php:1022)"} []
[2018-04-17 07:33:24] Espo.ERROR: API [GET]:/Activities, Params:Array ( ) , InputData: - [] []
[2018-04-17 07:33:24] Espo.ERROR: Display Error: , Code: 404 URL: /api/v1/Activities?from=2018-04-15%2017:00&to=2018-04-19%2017:00&userIdList=5ab468a18546f5873%2C5a6b55f5 f338feaa1%2C5a6ae2f10876a3f97%2C5a6ae80c32d5a3954% 2C5acad111de8ed0b31&scopeList=Meeting%2CCall%2CTas k [] []
[2018-04-17 07:33:53] Espo.ERROR: API [GET]:/Activities, Params:Array ( ) , InputData: - [] []
[2018-04-17 07:33:53] Espo.ERROR: Display Error: , Code: 404 URL: /api/v1/Activities?from=2018-04-15%2017:00&to=2018-04-19%2017:00&userIdList=5ab468a18546f5873%2C5a6b55f5 f338feaa1%2C5a6ae2f10876a3f97%2C5a6ae80c32d5a3954% 2C5acad111de8ed0b31&scopeList=Meeting%2CCall%2CTas k [] []
[2018-04-17 07:34:23] Espo.ERROR: API [GET]:/Activities, Params:Array ( ) , InputData: - [] []
[2018-04-17 07:34:23] Espo.ERROR: Display Error: , Code: 404 URL: /api/v1/Activities?from=2018-04-15%2017:00&to=2018-04-19%2017:00&userIdList=5ab468a18546f5873%2C5a6b55f5 f338feaa1%2C5a6ae2f10876a3f97%2C5a6ae80c32d5a3954% 2C5acad111de8ed0b31&scopeList=Meeting%2CCall%2CTas k [] []
[2018-04-17 07:34:53] Espo.ERROR: API [GET]:/Activities, Params:Array ( ) , InputData: - [] []
[2018-04-17 07:34:53] Espo.ERROR: Display Error: , Code: 404 URL: /api/v1/Activities?from=2018-04-15%2017:00&to=2018-04-19%2017:00&userIdList=5ab468a18546f5873%2C5a6b55f5 f338feaa1%2C5a6ae2f10876a3f97%2C5a6ae80c32d5a3954% 2C5acad111de8ed0b31&scopeList=Meeting%2CCall%2CTas k [] []
[2018-04-17 07:35:48] Espo.ERROR: API [GET]:/:controller/:id, Params:Array ( [controller] => EmailAccount [id] => 5ad02bda19fb298b3 ) , InputData: - [] []
[2018-04-17 07:35:48] Espo.ERROR: Display Error: , Code: 404 URL: /api/v1/EmailAccount/5ad02bda19fb298b3 [] []

[tanya]

Nothing related with email fetching.
Could you check, when was the last successful job run? (Administartion > Scheduled Jobs > Jobs)

[phamduc]

Schedule Failed
When I click to one schedule it show Error 404

The url you requested can't be handled.

[tanya]

You have a lot of records with 404 Error in the log. Other parts of CRM works well?

[phamduc]

Yes
Email sending is OK. But receiving is not

[phamduc]

I do not see a lot of email file download to /var/www/espocrm/data/upload

[tanya]

Could you stop the crontab and run cron.php in cli? (as server user, if it's possible)

[phamduc]

Pls advise how to do it

[tanya]

https://github.com/espocrm/documentation/blob/master/docs/administration/troubleshooting.md#scheduled-jobs-are-not-working

[phamduc]

Hi,

It's OK now. But sometimes our server cannot receive email in 3~4 hours.
Is there any solution to prevent it ?

Thanks

[tanya]

Possibly one of user got huge email and needs a lot of time to load it. Re-check your inbound email settings

[phamduc]

This is my Inbound Email settings