One user cannot receive any email

[phamduc]

[2018-03-28 13:27:36] Espo.ERROR: EmailAccount 5aba81a77b0314c4b (Import Message w/ MailMimeParser): [HY000] SQLSTATE[HY000]: General error: 2006 MySQL server has gone away [] []
[2018-03-28 13:27:37] Espo.ERROR: EmailAccount 5aba81a77b0314c4b (Import Message w/ MailMimeParser): [HY000] SQLSTATE[HY000]: General error: 2006 MySQL server has gone away [] []
[2018-03-28 13:27:38] Espo.ERROR: CronManager: Failed job running, job [5abb97eb3f5267e53]. Error Details: Job CheckEmailAccounts 5aba81a77b0314c4b: [HY000] SQLSTATE[HY000]: General error: 2006 MySQL server has gone away [] []
[2018-03-28 13:27:38] Espo.ERROR: Uncaught Exception PDOException: "SQLSTATE[HY000]: General error: 2006 MySQL server has gone away" at /var/www/espocrm/application/Espo/ORM/DB/Mapper.php line 768 {"exception":"[object] (PDOException(code: HY000): SQLSTATE[HY000]: General error: 2006 MySQL server has gone away at /var/www/espocrm/application/Espo/ORM/DB/Mapper.php:768)"} []
[2018-03-28 13:30:08] Espo.ERROR: GoogleCalendarERROR: Run Sync Error: No User with id: 5a4d00c650827afda [] []
[2018-03-28 13:35:06] Espo.ERROR: GoogleCalendarERROR: Run Sync Error: No User with id: 5a4d00c650827afda [] []
[2018-03-28 13:40:06] Espo.ERROR: GoogleCalendarERROR: Run Sync Error: No User with id: 5a4d00c650827afda [] []
[2018-03-28 13:40:49] Espo.ERROR: API [GET]:.*, Params:Array ( ) , InputData: - [] []
[2018-03-28 13:40:49] Espo.ERROR: Display Error: , Code: 404 URL: /?entryPoint=avatar&size=small&id=5a6ae80c32d5a3954 &t=1522173215748 [] []
[2018-03-28 13:40:49] Espo.ERROR: Uncaught Exception Slim\Exception\Stop: "" at /var/www/espocrm/vendor/slim/slim/Slim/Slim.php line 1022 {"exception":"[object] (Slim\\Exception\\Stop(code: 0): at /var/www/espocrm/vendor/slim/slim/Slim/Slim.php:1022)"} []

[tanya]

The MySQL server has gone away (error 2006) has two main causes and solutions:

• Server timed out and closed the connection. To fix, check that wait_timeout mysql variable in your my.cnf configuration file is large enough.
• Server dropped an incorrect or too large packet. If mysqld gets a packet that is too large or incorrect, it assumes that something has gone wrong with the client and closes the connection. To fix, you can increase the maximal packet size limit max_allowed_packet in my.cnf file, eg. set max_allowed_packet = 128M, then restart your MySQL server: sudo /etc/init.d/mysql restart

[yuri]

1. Bump up the connect_timeout and wait_timeout.
2. Wait for 3 hours.
3. Check again.

[phamduc]

Hi,

already set

Connect_timeout = 900
Wait_timeout = 49800
Email Max size 5Mb

But email still not come
Pls advise

[phamduc]

rule [5a65e9edd6bf9f875]. [] []
[2018-03-28 15:48:11] Espo.DEBUG: WorkflowManager: End workflow [afterRecordSaved] for Entity [Email, 5abbb93b37edb004c]. [] []
[2018-03-28 15:50:05] Espo.ERROR: GoogleCalendarERROR: Run Sync Error: No User with id: 5a4d00c650827afda [] []
[2018-03-28 15:55:06] Espo.ERROR: GoogleCalendarERROR: Run Sync Error: No User with id: 5a4d00c650827afda [] []
[2018-03-28 16:00:05] Espo.ERROR: GoogleCalendarERROR: Run Sync Error: No User with id: 5a4d00c650827afda [] []
[2018-03-28 16:05:06] Espo.ERROR: GoogleCalendarERROR: Run Sync Error: No User with id: 5a4d00c650827afda [] []
[2018-03-28 16:10:06] Espo.ERROR: GoogleCalendarERROR: Run Sync Error: No User with id: 5a4d00c650827afda [] []
[2018-03-28 16:10:48] Espo.ERROR: API [GET]:.*, Params:Array ( ) , InputData: - [] []
[2018-03-28 16:10:48] Espo.ERROR: Display Error: , Code: 404 URL: /?entryPoint=avatar&size=small&id=5a6ae80c32d5a3954 &t=1522253446920 [] []
[2018-03-28 16:10:48] Espo.ERROR: Uncaught Exception Slim\Exception\Stop: "" at /var/www/espocrm/vendor/slim/slim/Slim/Slim.php line 1022 {"exception":"[object] (Slim\\Exception\\Stop(code: 0): at /var/www/espocrm/vendor/slim/slim/Slim/Slim.php:1022)"} []
[2018-03-28 16:10:58] Espo.ERROR: API [GET]:.*, Params:Array ( ) , InputData: - [] []
[2018-03-28 16:10:58] Espo.ERROR: Display Error: , Code: 404 URL: /?entryPoint=avatar&size=small&id=5a6ae80c32d5a3954 &t=1522253446920 [] []
[2018-03-28 16:10:58] Espo.ERROR: Uncaught Exception Slim\Exception\Stop: "" at /var/www/espocrm/vendor/slim/slim/Slim/Slim.php line 1022 {"exception":"[object] (Slim\\Exception\\Stop(code: 0): at /var/www/espocrm/vendor/slim/slim/Slim/Slim.php:1022)"} []
[2018-03-28 16:12:41] Espo.ERROR: API [GET]:.*, Params:Array ( ) , InputData: - [] []
[2018-03-28 16:12:41] Espo.ERROR: Display Error: , Code: 404 URL: /?entryPoint=avatar&size=small&id=5a6ae80c32d5a3954 &t=1522253446920 [] []
[2018-03-28 16:12:41] Espo.ERROR: Uncaught Exception Slim\Exception\Stop: "" at /var/www/espocrm/vendor/slim/slim/Slim/Slim.php line 1022 {"exception":"[object] (Slim\\Exception\\Stop(code: 0): at /var/www/espocrm/vendor/slim/slim/Slim/Slim.php:1022)"} []
[2018-03-28 16:14:19] Espo.DEBUG: WorkflowManager: Start workflow [afterRecordSaved] for Entity [Email, 5abbbf5bea09806f1]. [] []
[2018-03-28 16:14:19] Espo.DEBUG: WorkflowManager: Start workflow rule [5a65e9edd6bf9f875]. [] []
[2018-03-28 16:14:19] Espo.DEBUG: WorkflowManager: Condition result [] for workflow rule [5a65e9edd6bf9f875]. [] []
[2018-03-28 16:14:19] Espo.DEBUG: WorkflowManager: End workflow rule [5a65e9edd6bf9f875]. [] []
[2018-03-28 16:14:19] Espo.DEBUG: WorkflowManager: End workflow [afterRecordSaved] for Entity [Email, 5abbbf5bea09806f1]. [] []
[2018-03-28 16:14:24] Espo.DEBUG: WorkflowManager: Start workflow [afterRecordSaved] for Entity [Email, 5abbbf5bea09806f1]. [] []
[2018-03-28 16:14:24] Espo.DEBUG: WorkflowManager: Start workflow rule [5a65e9edd6bf9f875]. [] []
[2018-03-28 16:14:24] Espo.DEBUG: WorkflowManager: Condition result [] for workflow rule [5a65e9edd6bf9f875]. [] []
[2018-03-28 16:14:24] Espo.DEBUG: WorkflowManager: End workflow rule [5a65e9edd6bf9f875]. [] []
[2018-03-28 16:14:24] Espo.DEBUG: WorkflowManager: End workflow [afterRecordSaved] for Entity [Email, 5abbbf5bea09806f1]. [] []
[2018-03-28 16:15:05] Espo.ERROR: GoogleCalendarERROR: Run Sync Error: No User with id: 5a4d00c650827afda [] []
[2018-03-28 16:20:05] Espo.ERROR: GoogleCalendarERROR: Run Sync Error: No User with id: 5a4d00c650827afda [] []
[2018-03-28 16:23:31] Espo.ERROR: API [GET]:.*, Params:Array ( ) , InputData: - [] []
[2018-03-28 16:23:31] Espo.ERROR: Display Error: , Code: 404 URL: /?entryPoint=avatar&size=small&id=5a6ae80c32d5a3954 &t=1522254209970 [] []
[2018-03-28 16:23:31] Espo.ERROR: Uncaught Exception Slim\Exception\Stop: "" at /var/www/espocrm/vendor/slim/slim/Slim/Slim.php line 1022 {"exception":"[object] (Slim\\Exception\\Stop(code: 0): at /var/www/espocrm/vendor/slim/slim/Slim/Slim.php:1022)"} []
[2018-03-28 16:24:17] Espo.DEBUG: Schema\Converter - Start: building schema [] []
[2018-03-28 16:24:17] Espo.DEBUG: DBAL: Table [entity_team] exists. [] []
[2018-03-28 16:24:17] Espo.DEBUG: Schema\Converter - End: building schema [] []
[2018-03-28 16:24:24] Espo.ERROR: API [GET]:.*, Params:Array ( ) , InputData: - [] []
[2018-03-28 16:24:24] Espo.ERROR: Display Error: , Code: 404 URL: /?entryPoint=avatar&size=small&id=5a6ae80c32d5a3954 &t=1522254246718 [] []
[2018-03-28 16:24:24] Espo.ERROR: Uncaught Exception Slim\Exception\Stop: "" at /var/www/espocrm/vendor/slim/slim/Slim/Slim.php line 1022 {"exception":"[object] (Slim\\Exception\\Stop(code: 0): at /var/www/espocrm/vendor/slim/slim/Slim/Slim.php:1022)"} []
[2018-03-28 16:24:36] Espo.ERROR: API [GET]:.*, Params:Array ( ) , InputData: - [] []
[2018-03-28 16:24:36] Espo.ERROR: Display Error: , Code: 404 URL: /?entryPoint=avatar&size=small&id=5a6ae80c32d5a3954 &t=1522254246718 [] []
[2018-03-28 16:24:36] Espo.ERROR: Uncaught Exception Slim\Exception\Stop: "" at /var/www/espocrm/vendor/slim/slim/Slim/Slim.php line 1022 {"exception":"[object] (Slim\\Exception\\Stop(code: 0): at /var/www/espocrm/vendor/slim/slim/Slim/Slim.php:1022)"} []
[2018-03-28 16:25:05] Espo.ERROR: GoogleCalendarERROR: Run Sync Error: No User with id: 5a4d00c650827afda [] []
[2018-03-28 16:25:13] Espo.ERROR: API [GET]:.*, Params:Array ( ) , InputData: - [] []
[2018-03-28 16:25:13] Espo.ERROR: Display Error: , Code: 404 URL: /?entryPoint=avatar&size=small&id=5a6ae80c32d5a3954 &t=1522254246718 [] []
[2018-03-28 16:25:13] Espo.ERROR: Uncaught Exception Slim\Exception\Stop: "" at /var/www/espocrm/vendor/slim/slim/Slim/Slim.php line 1022 {"exception":"[object] (Slim\\Exception\\Stop(code: 0): at /var/www/espocrm/vendor/slim/slim/Slim/Slim.php:1022)"} []
[2018-03-28 16:25:26] Espo.ERROR: API [GET]:.*, Params:Array ( ) , InputData: - [] []
[2018-03-28 16:25:26] Espo.ERROR: Display Error: , Code: 404 URL: /?entryPoint=avatar&size=small&id=5a6ae80c32d5a3954 &t=1522254246718 [] []
[2018-03-28 16:25:26] Espo.ERROR: Uncaught Exception Slim\Exception\Stop: "" at /var/www/espocrm/vendor/slim/slim/Slim/Slim.php line 1022 {"exception":"[object] (Slim\\Exception\\Stop(code: 0): at /var/www/espocrm/vendor/slim/slim/Slim/Slim.php:1022)"} []
[2018-03-28 16:25:28] Espo.ERROR: API [GET]:.*, Params:Array ( ) , InputData: - [] []
[2018-03-28 16:25:28] Espo.ERROR: Display Error: , Code: 404 URL: /?entryPoint=avatar&size=small&id=5a6ae80c32d5a3954 &t=1522254246718 [] []
[2018-03-28 16:25:28] Espo.ERROR: Uncaught Exception Slim\Exception\Stop: "" at /var/www/espocrm/vendor/slim/slim/Slim/Slim.php line 1022 {"exception":"[object] (Slim\\Exception\\Stop(code: 0): at /var/www/espocrm/vendor/slim/slim/Slim/Slim.php:1022)"} []
[2018-03-28 16:25:47] Espo.ERROR: API [GET]:.*, Params:Array ( ) , InputData: - [] []
[2018-03-28 16:25:47] Espo.ERROR: Display Error: , Code: 404 URL: /?entryPoint=avatar&size=small&id=5a6ae80c32d5a3954 &t=1522254209970 [] []
[2018-03-28 16:25:47] Espo.ERROR: Uncaught Exception Slim\Exception\Stop: "" at /var/www/espocrm/vendor/slim/slim/Slim/Slim.php line 1022 {"exception":"[object] (Slim\\Exception\\Stop(code: 0): at /var/www/espocrm/vendor/slim/slim/Slim/Slim.php:1022)"} []
[2018-03-28 16:25:58] Espo.ERROR: API [GET]:.*, Params:Array ( ) , InputData: - [] []
[2018-03-28 16:25:58] Espo.ERROR: Display Error: , Code: 404 URL: /?entryPoint=avatar&size=small&id=5a6ae80c32d5a3954 &t=1522254209970 [] []
[2018-03-28 16:25:58] Espo.ERROR: Uncaught Exception Slim\Exception\Stop: "" at /var/www/espocrm/vendor/slim/slim/Slim/Slim.php line 1022 {"exception":"[object] (Slim\\Exception\\Stop(code: 0): at /var/www/espocrm/vendor/slim/slim/Slim/Slim.php:1022)"} []
[2018-03-28 16:26:59] Espo.ERROR: API [GET]:.*, Params:Array ( ) , InputData: - [] []
[2018-03-28 16:26:59] Espo.ERROR: Display Error: , Code: 404 URL: /?entryPoint=avatar&size=small&id=5a6ae80c32d5a3954 &t=1522254209970 [] []
[2018-03-28 16:26:59] Espo.ERROR: Uncaught Exception Slim\Exception\Stop: "" at /var/www/espocrm/vendor/slim/slim/Slim/Slim.php line 1022 {"exception":"[object] (Slim\\Exception\\Stop(code: 0): at /var/www/espocrm/vendor/slim/slim/Slim/Slim.php:1022)"} []
[2018-03-28 16:27:08] Espo.ERROR: API [GET]:.*, Params:Array ( ) , InputData: - [] []
[2018-03-28 16:27:08] Espo.ERROR: Display Error: , Code: 404 URL: /?entryPoint=avatar&size=small&id=5a6ae80c32d5a3954 &t=1522254209970 [] []
[2018-03-28 16:27:08] Espo.ERROR: Uncaught Exception Slim\Exception\Stop: "" at /var/www/espocrm/vendor/slim/slim/Slim/Slim.php line 1022 {"exception":"[object] (Slim\\Exception\\Stop(code: 0): at /var/www/espocrm/vendor/slim/slim/Slim/Slim.php:1022)"} []

[phamduc]

[2018-03-28 15:39:23] Espo.ERROR: EmailAccount 5aba81a77b0314c4b (Import Message w/ MailMimeParser): [HY000] SQLSTATE[HY000]: General error: 2006 MySQL server has gone away [] []
[2018-03-28 15:39:24] Espo.ERROR: EmailAccount 5aba81a77b0314c4b (Import Message w/ MailMimeParser): [HY000] SQLSTATE[HY000]: General error: 2006 MySQL server has gone away [] []
[2018-03-28 15:39:25] Espo.ERROR: CronManager: Failed job running, job [5abbb69f6fc67f7d5]. Error Details: Job CheckEmailAccounts 5aba81a77b0314c4b: [HY000] SQLSTATE[HY000]: General error: 2006 MySQL server has gone away [] []
[2018-03-28 15:39:25] Espo.ERROR: Uncaught Exception PDOException: "SQLSTATE[HY000]: General error: 2006 MySQL server has gone away" at /var/www/espocrm/application/Espo/ORM/DB/Mapper.php line 768 {"exception":"[object] (PDOException(code: HY000): SQLSTATE[HY000]: General error: 2006 MySQL server has gone away at /var/www/espocrm/application/Espo/ORM/DB/Mapper.php:768)"} []
[2018-03-28 15:40:07] Espo.ERROR: GoogleCalendarERROR: Run Sync Error: No User with id: 5a4d00c650827afda [] []
[2018-03-28 15:45:06] Espo.ERROR: GoogleCalendarERROR: Run Sync Error: No User with id: 5a4d00c650827afda [] []
[2018-03-28 15:46:21] Espo.DEBUG: WorkflowManager: Start workflow [afterRecordSaved] for Entity [Email, 5abbb8cd93deba46c]. [] []
[2018-03-28 15:46:21] Espo.DEBUG: WorkflowManager: Start workflow rule [5a65e9edd6bf9f875]. []