Activity and History not showing on Lead or Contact Screen

[planetrocke]

Symptom:

1. I add a call by doing Log Call from a Lead screen.
2. The call does not show up on the Lead.

I can also not get it to show up by going to Calls and selecting the lead. Nothing shows at all on either History or Activity.

Has anyone experienced this issue?

[tanya]

Hello

Does your user have access to read Calls?

[planetrocke]

Yes. The user I am using to test is an admin user. Some of their options are seen in the attached image, including Calls. What can I do to find out what is going on?

[tanya]

Is call created (do you see it, if you select Calls tab)?
Could you attach screenshots of call creating in Lead panels and detail view of created call, please

[planetrocke]

No problem. Please see attached. Need to get to the bottom of this ASAP as it is a show stopper. Thank you.

[tanya]

While you filling the data, are not Attendees (Lead) set automatically?