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Activity and History not showing on Lead or Contact Screen

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  • Activity and History not showing on Lead or Contact Screen

    Symptom:

    1. I add a call by doing Log Call from a Lead screen.
    2. The call does not show up on the Lead.

    I can also not get it to show up by going to Calls and selecting the lead. Nothing shows at all on either History or Activity.

    Has anyone experienced this issue?

  • #2
    Hello

    Does your user have access to read Calls?

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    • #3
      Yes. The user I am using to test is an admin user. Some of their options are seen in the attached image, including Calls. What can I do to find out what is going on?

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      • #4
        Is call created (do you see it, if you select Calls tab)?
        Could you attach screenshots of call creating in Lead panels and detail view of created call, please

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        • #5
          No problem. Please see attached. Need to get to the bottom of this ASAP as it is a show stopper. Thank you.

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          • #6
            While you filling the data, are not Attendees (Lead) set automatically? Click image for larger version

Name:	Screenshot from 2017-02-17 11:28:33.png
Views:	260
Size:	37.8 KB
ID:	26596

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