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  • Reply from Case

    When an email related to a case is answered the case number is not written to the subject line. This means that a subsequent reply cannot be automatically assigned to the case
    ------------------
    Robert Laussegger
    iscon group
    http://www.iscongroup.net
    mailto://info@iscongroup.net

  • #2
    Did you test? It doesn't rely only on the case number. It reads specific email header (hidden from end-user) in order to relate imported emails.

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