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When an email related to a case is answered the case number is not written to the subject line. This means that a subsequent reply cannot be automatically assigned to the case
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Robert Laussegger
iscon group
http://www.iscongroup.net
mailto://info@iscongroup.net -
Did you test? It doesn't rely only on the case number. It reads specific email header (hidden from end-user) in order to relate imported emails.If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.
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