SENT email not always being imported

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  • SpeedBullet
    Senior Member
    • Mar 2016
    • 123
    #1

    SENT email not always being imported

    SENT email doesn't always get imported.
    Example: compose new email in external email client to an email address that's not yet in the CRM. This mail gets stored in the SENT imap box but it doesn't get imported by espocrm.

    Is this expected behaviour?
    Tags: None
    • yuri
      Member
      • Mar 2014
      • 8440
      #2
      It's not expected.
      If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

        Comment

        • SpeedBullet
          Senior Member
          • Mar 2016
          • 123
          #3
          Originally posted by yurikuzn
          It's not expected.
          How can we debug this? The jobs end with "success" so nothing appears wrong.

            Comment

            • SpeedBullet
              Senior Member
              • Mar 2016
              • 123
              #4
              Any news about this? If there is anything I can do, let me know. I'd be happy to provide you with more info if I can help.

                Comment

                • yuri
                  Member
                  • Mar 2014
                  • 8440
                  #5
                  No news. If you provide a raw content of problem email it might help.
                  If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

                    Comment

                    • SpeedBullet
                      Senior Member
                      • Mar 2016
                      • 123
                      #6
                      Originally posted by yurikuzn
                      No news. If you provide a raw content of problem email it might help.
                      Any mail I send with an external emailclient doesn't get imported into espocrm if the recipient isn't known in espocrm, regardless of raw content. Other sent messages (recipient known in espocrm) get imported. Also, received messages get imported. It's just sent mails with recipient unknown by espocrm that are ignored.

                        Comment

                        • yuri
                          Member
                          • Mar 2014
                          • 8440
                          #7
                          There is no any logic known to me that could cause such a behavior. Did you try to find those emails with "All" filter on?
                          If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

                            Comment

                            • SpeedBullet
                              Senior Member
                              • Mar 2016
                              • 123
                              #8
                              Originally posted by yurikuzn
                              There is no any logic known to me that could cause such a behavior. Did you try to find those emails with "All" filter on?
                              Yeah also "sent" filter and all others. Doesn't import them. I'm running the latest version. Is there a debug option I could enable?

                                Comment

                                • SpeedBullet
                                  Senior Member
                                  • Mar 2016
                                  • 123
                                  #9
                                  I kinda fixed it... I had to also select the inbox.sent folder in the LEFT box. That's very unexpected because I also have the option on the right checked: import sent mail, with the inbox.sent folder selected.



                                  Why do I also have to include "inbox.sent" in the textfield "Gecontroleerde folders" on the left? Isn't it supposed to import sent mails anyway because I have the options on the right selected?
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                                    • yuri
                                      Member
                                      • Mar 2014
                                      • 8440
                                      #10
                                      Sent Folder field is for pushing.
                                      Monitor Folders field is for pulling
                                      Last edited by yuri; 06-01-2016, 09:18 AM.
                                      If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

                                        Comment

                                        • SpeedBullet
                                          Senior Member
                                          • Mar 2016
                                          • 123
                                          #11
                                          Originally posted by yurikuzn
                                          Send Folder field is for pushing.
                                          Monitor Folders field is for pulling
                                          Ah thanks for the clarification. I wasn't aware of that...

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