I can't get inbound emails

[prince2911]

Hello,

I was trying to configure my CRM to get inbound emails, but I could not.
Schedule Jobs log is giving me fail when I run cron. (please see attached screenshots) (php.exe -f E:\Morsi\wamp\www\cron.php)

outgoing emails are working fine
when configuring the inbound email server, I can connect and chose the needed folders (INBOX and Trash INBOX). see attached.

In the user preferences form, there is nothing at the notification tab.

Please advise.

Thanks and best regards,

[yuri]

Hi

Fails in log don't mean anything (it's a bug).

Are you familiar with PHP? Can you make some debugging to find out where is the problem? I can help you.

[prince2911]

Hello,

not really familiar, but still I have good knowledge.
please let me know how I can debug.

Best regards,

[yuri]

application/Espo/Modules/Crm/Services/InboundEmail.php

put

echo "debug";
die;

in the beginning of fetchFromMailServer method and run cron in shell.

[prince2911]

Hello,

Please see attached for results.

Best regards,

[yuri]

You should move lower, put echos and dies and find out where is the problem.

[sguptajpr]

Hi prince2911, Did you get the solution to your problem? I am having same problem but I am also getting success in scheduled jobs log. Still I can't see my mails.

[yuri]

sguptajpr, if you provide me an access to your server (ftp/sftp) and admin access to espocrm I can try to figure out. You can send via PM.

[sguptajpr]

Mr Yuri. I have sent a PM to you containing my admin login details and ftp details. Please check.

[yuri]

Hi

I will look when will have some time today. Or tomorrow. I remember.

[sguptajpr]

Dear Mr Yuri,

I see that you have run some tests on my account. Did you find anything wrong?
Also, my network was not behaving properly yesterday. Hope you did not face any difficulty.

[yuri]

Hi

No success yet. I will try again on Monday.

What can you see in log (data/logs) regarding emails?

[sguptajpr]

Well, about the test gmail account added by you, I see wrong username or password error in the logs of 10 October 2014.
However, today I added my account again for checking but I don't see any error related to my account or even your test account.

[sguptajpr]

Dear Mr Yuri,

Did you find time to have a look at the problem?
What I am confused about is if the code is working for others that why not for me? Does it have any relation to my local computer/internet configuration?

[yuri]

Hi

Haven'e find out where is the problem. I think the problem with configuration of the server. Can you leave for me some test inbound email account. Thanks.