Espo CRM Upgrade Error (500 Error)

[sapyantuk]

I recently upgraded my Espo CRM from version 7.5.6 to the latest 8.0.3. However, after completing the upgrade, my system is encountering an issue, and it's displaying a 500 error.
I have already reviewed the system logs and found the following error message:
"System user is not found.; GET /I18n; line: 72, file: /home/abc.com/public_html/application/Espo/Core/ApplicationUser.php."
Can you please provide guidance on how to resolve this issue?

[yuri]

Weird. Maybe try to run

php rebuild.php

[sapyantuk]

yuri Tried but still the same issue

[sapyantuk]

[2023-10-23 08:10:49] WARNING: E_WARNING: touch(): Unable to create file data/cache/application/autoload.php because Permission denied {"code":2,"message":"touch(): Unable to create file data/cache/application/autoload.php because Permission denied","file":"/home/abc.com.np/public_html/application/Espo/Core/Utils/File/Manager.php","line":704}
[2023-10-23 08:10:49] WARNING: E_WARNING: touch(): Unable to create file data/cache/application/autoload.php because Permission denied {"code":2,"message":"touch(): Unable to create file data/cache/application/autoload.php because Permission denied","file":"/home/abc.com.np/public_html/application/Espo/Core/Utils/File/Manager.php","line":704}
[2023-10-23 08:10:49] ERROR: Uncaught Exception RuntimeException: "Route collector cache file directory `data/cache/application` is not writable" at /home/abc.com.np/public_html/vendor/slim/slim/Slim/Routing/RouteCollector.php line 141 {"exception":"[object] (RuntimeException(code: 0): Route collector cache file directory `data/cache/application` is not writable at /home/abc.com.np/public_html/vendor/slim/slim/Slim/Routing/RouteCollector.php:141)"}
[2023-10-23 08:10:49] WARNING: E_WARNING: touch(): Unable to create file data/cache/application/autoload.php because Permission denied {"code":2,"message":"touch(): Unable to create file data/cache/application/autoload.php because Permission denied","file":"/home/abc.com.np/public_html/application/Espo/Core/Utils/File/Manager.php","line":704}
[2023-10-23 08:10:49] ERROR: Uncaught Exception RuntimeException: "Route collector cache file directory `data/cache/application` is not writable" at /home/abc.com.np/public_html/vendor/slim/slim/Slim/Routing/RouteCollector.php line 141 {"exception":"[object] (RuntimeException(code: 0): Route collector cache file directory `data/cache/application` is not writable at /home/abc.com.np/public_html/vendor/slim/slim/Slim/Routing/RouteCollector.php:141)"}
[2023-10-23 08:10:49] WARNING: E_WARNING: touch(): Unable to create file data/cache/application/autoload.php because Permission denied {"code":2,"message":"touch(): Unable to create file data/cache/application/autoload.php because Permission denied","file":"/home/abc.com.np/public_html/application/Espo/Core/Utils/File/Manager.php","line":704}
[2023-10-23 08:10:49] ERROR: Uncaught Exception RuntimeException: "Route collector cache file directory `data/cache/application` is not writable" at /home/abc.com.np/public_html/vendor/slim/slim/Slim/Routing/RouteCollector.php line 141 {"exception":"[object] (RuntimeException(code: 0): Route collector cache file directory `data/cache/application` is not writable at /home/abc.com.np/public_html/vendor/slim/slim/Slim/Routing/RouteCollector.php:141)"}


latest log

[lazovic]

Hi sapyantuk,

The following points may help resolve the issue:

1. Set the correct permissions and ownership: https://docs.espocrm.com/administrat...-based-systems
2. Make a rebuild via CLI: https://docs.espocrm.com/administrat...mands/#rebuild

[sapyantuk]

lazovic
i have fixed the previous issue . but now login page is not loading

[lazovic]

Try disabling third-party extensions (all those purchased or downloaded not from the official website), make a rebuild and check if the error appears. Some of them may not be compatible with the latest EspoCRM version.

[yuri]

You can uninstall a specific extension via CLI: https://docs.espocrm.com/administrat...nds/#extension

Print all extension with their IDs:

bin/command extension -l

Uninstall:

bin/command extension -u --id="extension-ID"

[sapyantuk]

yuri lazovic Thank you so much. Problem solved