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Hello guys,
after yesterdays upgrade to 7.3.3 we have problems with emails. Emails that are sent from CRM to CRM are delivered without any problem. However, when we try to send an email from outlook or gmail etc. email is not delivered into CRM (I see it on webmail - Amazon, so there is no issue with IMAP or SMTP. But it is not being fetched into CRM). I have noticed some changes made to personal email accounts (probably just redesigned) - is there any possibility that there were some changes done to it that could be causing this?
When I try to send a test email directly from the personal email account (button "send test email") it seems like everything is working properly and I got a "success" message, However, email is delivered only to amazon webmail but it is not appearing in the CRM inbox.
Do you have any idea what could be causing this issue, please? So far nothing in error logs connected with this issue.
Thanks a lot!
after yesterdays upgrade to 7.3.3 we have problems with emails. Emails that are sent from CRM to CRM are delivered without any problem. However, when we try to send an email from outlook or gmail etc. email is not delivered into CRM (I see it on webmail - Amazon, so there is no issue with IMAP or SMTP. But it is not being fetched into CRM). I have noticed some changes made to personal email accounts (probably just redesigned) - is there any possibility that there were some changes done to it that could be causing this?
When I try to send a test email directly from the personal email account (button "send test email") it seems like everything is working properly and I got a "success" message, However, email is delivered only to amazon webmail but it is not appearing in the CRM inbox.
Do you have any idea what could be causing this issue, please? So far nothing in error logs connected with this issue.
Thanks a lot!
sorry for wasting your time
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