Issue After Upgrade - Group SMTP

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  • GrokWhy
    Member
    • Apr 2021
    • 44

    Issue After Upgrade - Group SMTP

    After upgrade to 7.0, users in the Role 'Coordinator' no longer see the server email in the 'SMTP Account' dropdown on the Campaigns/Create Mass Email screen. The only option in the dropdown is 'undefined (system)'. As an Admin, I do see the proper value in the dropdown when creating a campaign.

    In the Roles settings for Coordinators, Group Email Account Permission was set to 'not set'. I changed this to 'all' but still nothing in the dropdown.

    Thoughts?

    Russ
    Attached Files
  • yuri
    Member
    • Mar 2014
    • 8440

    #2
    I could not reproduce. Need more info. Do you have system email address set in Admin > Outbound Emails. Do you have group email accounts? What is expected behavior (what items user should see).
    If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

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    • GrokWhy
      Member
      • Apr 2021
      • 44

      #3
      As an Admin user I see this as an option for SMTP Account when creating a Mass Mailing. Originally users in the role Coordinator saw this as well, now they only see Undefined (system).
      Attached Files

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      • GrokWhy
        Member
        • Apr 2021
        • 44

        #4
        I think maybe I've gotten it resolved. On the Outbound set up screen, the Is Shared checkbox was not set. I checked it and now see the SMTP setting in the dropdown.

        I'll test the functionality of the mass emailing.
        Attached Files

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