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Issue After Upgrade - Group SMTP

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  • Issue After Upgrade - Group SMTP

    After upgrade to 7.0, users in the Role 'Coordinator' no longer see the server email in the 'SMTP Account' dropdown on the Campaigns/Create Mass Email screen. The only option in the dropdown is 'undefined (system)'. As an Admin, I do see the proper value in the dropdown when creating a campaign.

    In the Roles settings for Coordinators, Group Email Account Permission was set to 'not set'. I changed this to 'all' but still nothing in the dropdown.

    Thoughts?

    Russ
    Attached Files

  • #2
    I could not reproduce. Need more info. Do you have system email address set in Admin > Outbound Emails. Do you have group email accounts? What is expected behavior (what items user should see).

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    • #3
      As an Admin user I see this as an option for SMTP Account when creating a Mass Mailing. Originally users in the role Coordinator saw this as well, now they only see Undefined (system).
      Attached Files

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      • #4
        I think maybe I've gotten it resolved. On the Outbound set up screen, the Is Shared checkbox was not set. I checked it and now see the SMTP setting in the dropdown.

        I'll test the functionality of the mass emailing.
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