Issue After Upgrade - Group SMTP

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • GrokWhy
    Member
    • Apr 2021
    • 44

    #1

    Issue After Upgrade - Group SMTP

    After upgrade to 7.0, users in the Role 'Coordinator' no longer see the server email in the 'SMTP Account' dropdown on the Campaigns/Create Mass Email screen. The only option in the dropdown is 'undefined (system)'. As an Admin, I do see the proper value in the dropdown when creating a campaign.

    In the Roles settings for Coordinators, Group Email Account Permission was set to 'not set'. I changed this to 'all' but still nothing in the dropdown.

    Thoughts?

    Russ
    Attached Files
  • yuri
    EspoCRM product developer
    • Mar 2014
    • 9639

    #2
    I could not reproduce. Need more info. Do you have system email address set in Admin > Outbound Emails. Do you have group email accounts? What is expected behavior (what items user should see).

    Comment

    • GrokWhy
      Member
      • Apr 2021
      • 44

      #3
      As an Admin user I see this as an option for SMTP Account when creating a Mass Mailing. Originally users in the role Coordinator saw this as well, now they only see Undefined (system).
      Attached Files

      Comment

      • GrokWhy
        Member
        • Apr 2021
        • 44

        #4
        I think maybe I've gotten it resolved. On the Outbound set up screen, the Is Shared checkbox was not set. I checked it and now see the SMTP setting in the dropdown.

        I'll test the functionality of the mass emailing.
        Attached Files

        Comment

        Working...