Mails - how do I get them

[epcos71]

Hi,
perhaps I didn't understand the mail functionality. Is it right that I can import mails from my mail account to espocrm and assign them to a case?
If yes, I configured inbound mails and i also see my imap folders, but where can I get the mail an assign them to a case.
Actually i copy the mail text from outlook and paste it into the stream of a case...

Please help, perhaps I did not understand the concept behind.

Regards Michael

[yuri]

Hi

Did you setup cron? See Administration > Scheduled Jobs. There is info text.

[epcos71]

Hi, thanks. Now I setup the cron, but only 5 old mails are in my espocrm mail inbox. In real there are a lot more mails in my inbox folder.

[yuri]

They are imprted by portions. Did you get more of them?

[epcos71]

Hello,
I get more of them . But allways the same. Actually I have mail six times in my inbox, but only until January 29th. Newer mail isn't imported.(cron task is started each hour).

[yuri]

Do you mean there are duplicates? They shouldn't be there because there's a duplication check.

[epcos71]

Hi, actually I have 10 duplicates of the mails, newer mails are not in my inbox.

[yuri]

Can you remove that email from your mailbox and check if newer get imported afrer that? Thanks.

[yuri]

Can you also check what maximun execution time for running php scripts in CLI. Maybe it takes too long to fetch emails but time limit is too short.

[epcos71]

I deleted them, duplicates are still there, now newer mail. now I changed in the php.ini the max_execution_time to 12 minutes:

; Maximum execution time of each script, in seconds
; http://php.net/max-execution-time
; Note: This directive is hardcoded to 0 for the CLI SAPI
max_execution_time = 1200

Server is now restarted... I will keep you informed... thanks!

[yuri]

What is in Scheduled Job Log?

[epcos71]

Do you mean the windows job log? This says, that the task has been successfully done. or is there an other log, i can check?

[yuri]

In EspoCRM:
Administration > Scheduled Jobs > (Inbound Emails / Personal Email Accounts)

[epcos71]

ah ok... here it is...

	Check Inbound Emails	Eingehende E-Mail überprüfen	Aktiv
	Check Personal Email Accounts	Check Personal Email Accounts	Aktiv
	Clean-up	Aufräumen	Aktiv
	Send Email Reminders	E-Mail Erinnerungen senden	Aktiv

[yuri]

Open Check Inbound Email and see Log in the bottom.

What version of EspoCRM?