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Espo.ERROR: MassEmail#sendQueueItem: [500] Could not open socket [] []

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  • Espo.ERROR: MassEmail#sendQueueItem: [500] Could not open socket [] []

    Espo.ERROR: MassEmail#sendQueueItem: [500] Could not open socket [] []

    this is record from log
    this is Registered Stream Socket Transports tcp, udp, unix, udg, ssl, sslv3, tls, tlsv1.0, tlsv1.1, tlsv1.2
    so ssl and tls is supported and enabled
    also Sockets Support is enabled in php.ini

    We have advanced pack installed and are using Amazon SES.

    What could be causing this error and how do we fix it?

    Thanks,
    ​​​​​​​Matt

  • #2
    Any thoughts?

    Comment


    • #3
      In SMTP configurations could you send a Test Email? Do you use correct port?

      Comment


      • #4
        It says test email sent correctly, but it is never received.
        I believe port would have to be correct for send to be considered successful by Espo.

        Comment


        • #5
          Did you check the spam folder?

          Comment


          • #6
            Yes, nothing in there.
            We've paid 2 different developers who each have had no luck with this.

            How do we solve this issue?
            I'm happy to pay but if I am going to stick with ESPO I need to fix this issue.

            Comment


            • #7
              It can be a problem of your web-server or a problem of your email server. Do you use your own email server or some email service?

              Comment


              • #8
                We are using amazon SES as well as Gmail SMTP.

                How do we check for server issue or a list of kernels that are supported?

                Comment


                • #9
                  The easiest way to define the problem side - install a personal demo and configure smtp. If it will work on our server - the problem is with your web-server. If not - this problem is with configuration
                  https://www.espocrm.com/cloud-registration/?plan=demo

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