Service 'App' was not found

[Guest]

Hi,

after Update 4.8.4 to 5.0.5 I always get the error "Fehler 500: Service 'App' was not found".
Even after clearing cache, restarts...
I tried installation now 3 times from running system 4.8.4, always the same error. Are there any hints?

[tanya]

Hi,
try to set the permission again.

https://github.com/espocrm/documentation/blob/master/docs/administration/installation.md#4-run-espocrm-installation-process

[Guest]

Hi tanya,

thanks for the quick response.
Setting the permissions does not help at all. Even if I set read/write or admin permissions to the whole folder and all sub folders it remains the same error. Any other hints? I could try stepwise update but I only can find the updatefile for 4.8.4 directly to 5.0.5.

[yuri]

Hi,

I can suggest checking whether the file application/Espo/Services/App.php exists. Check its prermissions and owner.

[tanya]

Hi Dr. Sebastian,
we found one crashed file in update. Could you replace the content in file /application/Espo/Resources/metadata/entityDefs/Template.json with this https://github.com/espocrm/espocrm/b.../Template.json
Rebuild EspoCRM (if you couldn't do it with UI, you can run rebuild.php in terminal)
Try now. And also check espocrm log (data/logs)

[Guest]

Hi,

sorry for the delay but I can only test this once per week on our real system while it is not used.

application/Espo/Services/App.php - does not exist after update.
Replacing the Template.json also does not help at all.
I get still the same error and a big log after update! No error with Version 4.8.4 in the logs.
The log is to big to upload here so I only uploaded the last lines.
I really hope we find a solution!

[Guest]

On my current installation 4.8.4 there also is no:
"application/Espo/Services/App.php"
And also no "/api/v1/App/user" directory

[tanya]

This service was add in 5th version.
Could you try to run upgrade with current (updated) upgrade package? Set before correct permission.
You can create a test version for this process

[Guest]

Thank you very much for your fast response!
The last Upload for the upgrade package 4.8.4 -> 5.0.5 was from 2018.02.16. So I already used the lastest version as I downloaded it this morning from https://www.espocrm.com/download/upgrades/
The result was as I posted. I can't find a newer upload!
But I found your upload on sourceforge where the stepwise updatefiles from 4.8.4 -> 5.0.0 and ongoing are still available.
I'll give this a try next week as I'm not in my office at the moment. I'll give you a report if it works. By now I believe that some files are missing in the big update-file from 4.8.4->5.0.5. Hope stepwise update will help.

[Guest]

Hi, now i've tried all your updates files.
EspoCRM-upgrade-4.8.4-to-5.0.5 leads to the error described above.

stepwise update doesn't update:
EspoCRM-upgrade-4.8.4-to-5.0.0 finishes with no errors listed in the "report" on the update screen but "Error: 500" pops up directly after the update. After clearing cache and refreshing it still tells me I've version 4.8.4 installed?!

Edit: I've also tried those updates with global read/write and admin rights...

Is there any possibility to perform a manual update? I realy want to avoid a new installation. We've spend lots of days fitting the system to our requirements with the internal entity editor...

[tanya]

Could you check apache error log?

https://www.espocrm.com/documentation/administration/upgrading/#user-content-upgrade-via-cli

[Guest]

At least we managed to find the failure. It was the PHP max_execution_time 240 was not enough for this update! Wouldn't it make sense to show such timout failures to the user instead of "error:null".