Unable to send email after move to new server

[minbar]

Hi guys,

I have been looking in to this but so far unable to find a solution so I'm hoping someone else out there has some ideas.

I have just moved my Espo installation to a new Ubuntu server running on the Google Cloud Compute Engine, all is up and running but I am unable to send email if I type one directly but the email test functions all work after having changed the email config, I'm even getting system sent email from Espo like task reminders I just can't send emails that I type. The error I get when trying to send a typed email is '500: Connection timed out' and after searching for this I found one suggestion on this forum (http://forum.espocrm.com/forum/bug-r...-sending-email) that my server may not be configured to allow open socket for fsockopen() but I have checked this and my php.ini does have allow_url_fopen = On which as far as I can tell is how this is allowed.

If anyone has any ideas what may be causing this then it would be very much appreciated.

Gareth

[minbar]

After spending many hours on this I have tracked down the problem, and its one of those stupid ones... I have a personal email account setup where Espo downloads my mail from and within that account I have the SMTP details setup for outgoing mail. When I moved servers I also had to change the mail service that my outgoing mail goes through so I updated that in my personal email config. But after tracing outgoing connections that Espo was trying to make when trying to send a case email I noticed that it was still trying to use the old outgoing mail provider even though I had entered the details of the new one in the personal email account. It's only now that I remembered that there is a separate SMTP config in the Espo user account preferences and because I had forgotten that it was there I hadn't changed that with the new SMTP details. Once I changed that then it is now able to send email again!

So because my personal email account is the same email address that my Espo user uses I now realise that I don't need any SMTP settings in the personal email account config as its just used to download email, and that the outgoing SMTp config in the user prefs override it. Well I have learnt something here about how Espo works so thats a good thing...

[dafnie]

Thank for the post. I just had the exact same issue. :-)

[minbar]

Glad it helped someone.. :-)