Error 500 while upgrading from 4.2.7 to 4.3.1

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  • Dominion
    Member
    • Feb 2016
    • 38

    Error 500 while upgrading from 4.2.7 to 4.3.1

    Hello,
    Please help:
    Trying normal upgrade. Current version 4.2.7, I use proper upgrade package but it signals Error500 without any further info. There's also nothing in Espo log.
    I've searched the forum and tried salvation on "error500", but no luck.
  • dafnie
    Senior Member
    • Dec 2015
    • 140

    #2
    Hi

    Try look in your servers php-log

    Comment

    • Dominion
      Member
      • Feb 2016
      • 38

      #3
      Hello,
      Thanks for a hint! I've found error.log file and, after the upgrade try it shows the string:
      Code:
      [Tue Jan 03 10:26:26 2017] [error] [client 46.37.222.49] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 16147133 bytes) in /var/www/vendor/monolog/monolog/src/Monolog/Formatter/LineFormatter.php on line 167, referer: http://crm.dominion.od.ua/

      Comment

      • tanya
        Senior Member
        • Jun 2014
        • 4308

        #4
        Hi.
        Increase php memory limit

        Comment

        • dafnie
          Senior Member
          • Dec 2015
          • 140

          #5
          I would try increasing the memory in php.ini.
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          Comment

          • Dominion
            Member
            • Feb 2016
            • 38

            #6
            Tried to increase memory size in php.ini and upgrade - received the same Error500, but with addition:
            Your PHP version does not support this installation package.
            In error.log
            Code:
            [Tue Jan 03 10:52:01 2017] [notice] caught SIGTERM, shutting down
            [Tue Jan 03 10:52:02 2017] [notice] Apache/2.2.22 (Debian) PHP/5.4.45-0+deb7u6 configured -- resuming normal operations
            Does it mean I'll have to upgrade PHP to version 7 before upgrading ESPO?

            Comment

            • tanya
              Senior Member
              • Jun 2014
              • 4308

              #7
              Which version of php do you have? It needs version 5.5+ for now

              Comment

              • Dominion
                Member
                • Feb 2016
                • 38

                #8
                I have PHP 5.4.45-0
                I understand, will try to upgrade to version 5.5+ before

                Comment

                • Dominion
                  Member
                  • Feb 2016
                  • 38

                  #9
                  Thank you very much for your help! Upgraded to php5.6 and everything passed fine!

                  Comment

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