Hostagor htaccess or permission files problem installing EspoCRM 9.2.5

[hamilton]

I am trying to install ESPO in a Hostgator Reseller Account but I am receiving error message:

You need to configure your webserver in order to being able to run EspoCRM. After that, refresh the page. For Apache webserver


You need to have mod_rewrite enabled. You can do it by running in the terminal:

sudo a2enmod rewrite
sudo service apache2 restart
Non-production environment


You need to enable `.htaccess` usage in the apache configuration. Add the code:

<Directory /home1/xxx/public_html>
AllowOverride All
</Directory>
Production environment


It's recommended to configure the document root to look at the `public` directory and create an alias for the `client` directory. The code to add to the apache configuration:

DocumentRoot /home1/xxx/public_html/public/
Alias /client/ /home1/xxx/public_html/client/



And allow override for the `public` directory:

<Directory /home1/xxx/public_html/public/>
AllowOverride All
</Directory>

But I already configure htaccess files.
mod_rewrite is enabled.
Files Permission are ok too.

I already did this steps:

https://docs.espocrm.com/administration/apache-server-configuration/

Can someone help me?

[lazovic]

Hi hamilton,

Seems like your hosting is shared, and it may not allow Apache config changes or document root modification.

In general, this is a common problem for this type of hosting. Please try contacting your hosting provider's technical support directly for assistance. I kindly advise you to attach the information provided by the EspoCRM installer to this request.