Retrieving Emails is not working, I'm having error in logs

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • jonardaragon
    Junior Member
    • May 2025
    • 3

    #1

    Retrieving Emails is not working, I'm having error in logs

    Hello, Retrieving Emails is not working, I'm having error in logs. Is there someone can help me?

    [2025-05-26 08:40:01] ERROR: InboundEmail 683426f96a7722886, could not select folder ''; [0] cannot change folder, maybe it does not exist
    [2025-05-26 08:40:01] WARNING: E_WARNING: iconv(): Wrong encoding, conversion from "UTF-8" to "UTF7-IMAP//IGNORE" is not allowed
    [2025-05-26 08:40:01] WARNING: E_WARNING: iconv(): Wrong encoding, conversion from "UTF-8" to "UTF7-IMAP//IGNORE" is not allowed
    [2025-05-26 08:40:01] ERROR: InboundEmail 683426f96a7722886, could not select folder ''; [0] cannot change folder, maybe it does not exist
    [2025-05-26 08:40:01] WARNING: E_WARNING: iconv(): Wrong encoding, conversion from "UTF-8" to "UTF7-IMAP//IGNORE" is not allowed
    [2025-05-26 08:40:01] WARNING: E_WARNING: iconv(): Wrong encoding, conversion from "UTF-8" to "UTF7-IMAP//IGNORE" is not allowed
    [2025-05-26 08:40:01] ERROR: InboundEmail 683426f96a7722886, could not select folder ''; [0] cannot change folder, maybe it does not exist
    [2025-05-26 08:40:02] WARNING: E_WARNING: iconv(): Wrong encoding, conversion from "UTF-8" to "UTF7-IMAP//IGNORE" is not allowed
    [2025-05-26 08:40:02] WARNING: E_WARNING: iconv(): Wrong encoding, conversion from "UTF-8" to "UTF7-IMAP//IGNORE" is not allowed
    [2025-05-26 08:40:02] ERROR: EmailAccount 683091ee5d4062e51, could not select folder ''; [0] cannot change folder, maybe it does not exist

    Test Connect is good with Imap, SMTP is also good but I can't seem to fetch emails with this

    Click image for larger version

Name:	image.png
Views:	33
Size:	104.9 KB
ID:	118069
  • yuri
    Member
    • Mar 2014
    • 9003

    #2
    Check whether the "mbstring" extension is installed. Administration > System Requirements.
    If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

    Comment

    • yuri
      Member
      • Mar 2014
      • 9003

      #3
      And the extension must also be enabled for PHP CLI.
      If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

      Comment

      • jonardaragon
        Junior Member
        • May 2025
        • 3

        #4
        Hello Yuri, Thank you so much! It is now working.

        Comment

        Working...