Convert Email to Case not working anymore

[Bernhard]

Hi, my team recognized that a manual conversion from an email to a case no longer works. There is an Error 500 showing, and I can see in the logs:

ERROR: (0) Field 'emails' does not exist.; POST /Case; line: 280, file: /opt/bitnami/espocrm/application/Espo/ORM/Defs/EntityDefs.php

Do I miss a field somewhere?

I would appreciate any help you could give me.

Thanks you,

Bernhard

[lazovic]

Hi Bernhard,

Unfortunately, I can't reproduce this error.

Please tell me which EspoCRM version are you using? Do you have any code customization? Did the error appear after upgrading your instance?

[Bernhard]

Hi Iazovic, I am using the latest version 8.1.5. The problem was already there earlier, likely switching to version 8.x.


I have some extensions running:

Sales Pack	2.2.0	Products, Sales, Purchases, Inventory Management.
Advanced Pack	3.2.1	Reports, Workflows, BPM.
Ebla Layout Pro	4.8.3	Tabs & 12 Grid Layouts, Add Layouts and more ...
Ebla Multiple Link Pro	3.42.10	Let Link Multiple Field render as list with inline editing support.
EmailCombinedView	0.1.1	Quickly view e-mails in a compact combined view.
Outlook Integration	1.3.1	Outlook Calendar & Outlook Contacts integrations. Secure mail server authentication.
Ebla Labels	1.2.0	Headers cells for detail layouts (not storable)
Ebla Top bar user welcome	1.3.0	Simply add Hello message to the top bar

Thanks again for looking into this. Any idea about the error in the log?

Bernhard

[lazovic]

Bernhard,

For now, I recommend that you disable unofficial EspoCRM extensions and try to reproduce the error.

[Bernhard]

Thanks, I will try this.