Error 500 when opening EspoCRM

[Cuz]

I understand what you are saying and appreciate all of your help.

My installation is on a Windows 10 PC. I am looking into installing this in a more simple/normal way. I have to say that the bitnami route was very simple and easy. It was a great way to try out many different CRM's to figure out which one works for me.

Thanks for the search tip. I have found that google is better than the search function on most forums. I didn't find anything useful either when I did a search.

Thanks again for all of your help!

[shalmaxb]

It is a lot of guessing, because you seem to have a very particular installation (VirtualBox, Bitnami, espoCRM on an Ubuntu Server, selfhosted?, accessible from the nternet?). You see, many questions. I think the problem in your case is, that you are trying a very complicated setup without having sufficent skills. I will not blame you for that, but it is obviously, that, if you would like to work with espoCRM you should look for a far more simple way to install it.
For example, it is possible to host espoCRM in a shared hosting (as for websites), if that hosting fullfills the pre-requisites for espoCRM (which in fact are not that exotic).

This most recent error (Bus/Target.....) comes from VirtualBox.

Extra tip for searching:
Use a powerful search engine (as google) and there put in your search string, e.g. for the last error I put in "virtualbox (Bus/Target doesn`t exist)" from where I at least got the hint, that it has to do with VirtualBox. Before I tried "Bitnami (Bus/Target doesn`t exist)" without hints, and nothing when putting "espocrm (Bus/Target doesn`t exist)".
If you look for solutions regarding espocCRM always prefer Google before the very limited search function in the forum itself. Google always will lead you to the respective possibilities to solve the problem in the forum.

[Cuz]

I was wondering why the file was unreadable. I tried to install unzip but Linux could not find it. (Please see image)

Regarding the PHP version. I followed bitnami's procedure https://docs.bitnami.com/aws/apps/es...ation/phpinfo/ to get the PHP information and received a 404 Error when I opened the browser. Which probably means that I did something wrong. Tried it again today with no luck. (Image below of the phptest.php file)

I did see that VirtualBox has some logs for Espo and I did see that it had something saying "(Bus/Target) doesn't exist". I don't know if this means anything regarding the problem I am having. I tried to check the VirtualBox forum to get more info but their site is down. (SQL ERROR [ mysqli ] The server is currently in offline mode).

I know I have a lot to learn and I will look into the resources you suggested.

Thanks again for all of you help

[shalmaxb]

As you can see in the info line (top line with white background) you are looking into a zipped file (gz extension). You must unpack that file to be able to read it.

To get the php version, you must upload a file into your root directory and call that file in the browser. Please search in search machine for that.

Already now and on the long run you will have to learn a bit more about server and server software, database and all that stuff. To use espoCRM you must not be a developer, but certainly need to know more than writing an email.
There is also a thorough documentation for espoCRM. Reading that, often also helps. And learning by doing makes part of it also.

[Cuz]

Where would I find the PHP version?

I was able to navigate to the apache2 file and read one of the logs. I hope it makes sense to you. It doesn't make sense to me.

Did the Console Errors tell you anything?

[shalmaxb]

what is your PHP Version?

[Cuz]

I have seen an apache folder in the bitnami stack. I will try and find the log files.

I have included the images from the expanded console errors.

What would the whole Espo log file look like? When I am in the log file I see 8 to 10 dated log files. Do you want images of the contents of those files or something else?

Thanks again!

[shalmaxb]

I don`t know, where in that bitnami stack/virtual machine it is located. Search in the stack for the Apache installation, which is the server. In the Apache folder (normally it is named "apache2"), there is another folder "logs", where the log file is present.
The screenshot from the console has the errors closed, click on the little triangle in front of the error to open the complete message. Maybe it will be more informative.

The other day you uploaded an image of the espoCRM error log. I suspect, that there might be more information. Could you download the whole espo log file and attach here?

[Cuz]

I opened up Espo using the Browser Tools and there are some errors. I have included an image of the contents.

I do not know how to get the the server logs. So let me know where they would be if you think I need to look there.

Thanks again for your help!

[shalmaxb]

Ok, that is not much to aim to the real error. There are two more places to look:

1. Server logs
2. Open your browser and hit F12 (Browser Tools), then try to connect again with your installation. In the browesr tools open the Tab "Console". There should be error messages. Perhaps you will get closer to the error.

[Cuz]

I finally freed up some time and figured out how to navigate to the data->logs.

The log file says that I have a "Slim Application Error Type: RuntimeException Code: 0 Message: Invalid"

I have included an image of the log contents.

Any idea on how to fix this?

Please keep in mind that I am new to all this.

Any and all help will be appreciated in fixing this error.

[Cuz]

Thanks shalmaxb! I will look to see if there is anything data->logs. Sorry for the delay in getting back to you.

[Yura]

I have a similar problem. But nothing is written in data->logs. Everything is included in the admin panel. But logs are not written!

[shalmaxb]

It is in your installation folder, in your webfolder data->logs, the most recent file there

[Cuz]

Thanks shalmaxb for responding. Would you be able to tell me how to navigate to data->logs?