System crashed after update from 7.2.7 to 7.3.3

[Jakub Grufik]

Hello guys,

we just finished the upgrade of espo from 7.2.7 to 7.3.3 and after the upgrade system is not working. (screen2)

Could it be that php version on our server is outdated? PHP 8.0.27(screen1) Or do you have any idea how to check what is wrong? So far nothing in the error logs.


Thanks a lot

[item]

Hi Jakub,

just for information for other who can help..
there are many log :

apache log
php log
espocrm log.
and googlechrome (web browser) log (devtools)

if you give theses info.. maybe that's help other to respond.

as Yuri say, : we can't guess

[Jakub Grufik]

hello, thanks for your time.
I am currently trying to get server logs from my colleague. It seems like we have PHP version 7.4 on our apache server, could it be the problem?
edit: ok nvm PHP updated to 8.1 now

[Jakub Grufik]

This is the code it is referring to. From Parse error: syntax error, unexpected ')', expecting '|' or variable (T_VARIABLE) in /data/7/5/7575340d-2d72-4955-9959-98ec6389749c/crmsys.sk/sub/esmero/vendor/laminas/laminas-mail/src/Protocol/Smtp.php on line 329

[item]

Hi Jakub
in many case, when you see : syntax error, unexpected ')', expecting '|' or variable (T_VARIABLE) ..
something so.. it's php version.

don't forget, you have :
- php cli : version php -v so you can see cli version
- php web : version. http://.../info.php so you can see php version (info.php don't exist, you must create a file with echo phpinfo() )
can differ.


EspoCRM v7.3.0 released
01-09-2023, 10:41 AM
Compatibility:
PHP 8.2 support
Drop PHP 7.4 support

[Jakub Grufik]

Hi item,
damn I just checked PHP version on our server and it's 8.1.8 so according to the info you sent we need PHP 8.2.. could be it because every error log seems to have nothing connected with this issue.
I only checked CLI version if its enough, for some reason url/info.php does not work even though the file is present in the directory

[item]

Hi Jakub,
my experiment is end..
if you have php 8.1.8 .. so i think no problem with 7.3

you don't access to phpinfo.php because apache htaccess config and so.
you can check php version in espo/admin/requirement . .. but if espocrm don't work, hum hum :s

Hope other can help

[Jakub Grufik]

item ok man, the system is back now. Few minutes after the update of PHP version on the server, system started to work. PHP 8.1.8 is enough.

Thanks a lot for your time! Appreciate such a quick helping hand.

[item]

upgrade to 8.2.. so you are ready for some time.

happy you resolve issue but don't forget if you see error like : unexpected ')', expecting '|' or variable (T_VARIABLE)
it's php version in my experiment