VoIP extension, how to see all agents who missed a call?

[Russ]

Hi!
On an official VoIP extension, through the VoIP router setting I've setup a queue with team members, I need to see how many calls are being missed by the person, is there a way of obtaining that information?

Like,
Missed calls
John: 20
Jane:12

[Russ]

nothing?

[item]

Hi,
ask directly on portal.espocrm.com to tarasm.. he will give response.

and there are like wiki.. many response is there

[lazovic]

Hi Russ,

The best solution to your question is to create a Grid Report (Reports feature is available in Advanced Pack extension) that will filter information about calls. It will look like this:

[Russ]

Thanks lazovic, I did that, but this report shows only final calls for exact phone number.

What if I have a queue of 10 people for 1phone number, system rotates between each other (every 10 seconds, as an example), and this queue is being changed on a daily basis (who is first, who is second, etc), how can I get a count of missed calls by person, when this person was in the queue/list of recipients?

Thanks!