Note about Post / Mentions - internal email client question

[lazovic]

ShulzR,

Could you please show what your Workflow looks like in its entirety, as well as the full formula that is written in the Execute Formula Script Action?

[ShulzR]

EspoCRM v 6.1.4, Advanced Pack 2.7.0

[lazovic]

It is very strange.
Please tell me which version of EspoCRM and Advanced Pack are you using?

[ShulzR]

Thank You lazovic for replay!
Unfortunately, the following error appears in the logs:

ERROR: Workflow[63244b811905e06cb]: Action failed [executeFormula] with cid [0], details: function: ext\email\send, index: 1, should be: string. [] []
​ 

[lazovic]

ShulzR,

Please try to create a Workflow with Entity Type Note and Trigger Type After record created.
Select the Action Execute Formula Script and paste this formula:

$crmURL = 'https://test.espocloud.com/#'; // change it to your instance URL with adding # character

$parentId = entity\attribute('parentId');
$parentName = entity\attribute('parentName');
$parentType = entity\attribute('parentType');
$post = entity\attribute('post');

$createdByName = entity\attribute('createdBy.name');

$usernameCatch = string\match($post, '/@\S*/');
$username = string\substring($usernameCatch, 1);
$usernameId = record\findOne('User', 'createdAt', 'desc', 'userName=', $username);

$userEmailAddress = record\attribute('User', $usernameId, 'emailAddress');

$parentEntityAddress = string\concatenate($crmURL, $parentType, '/view/', $parentId);

$body = string\concatenate('You have been mentioned by the user ', $createdByName, '. Post: ', $post, '. See in CRM: ', $parentEntityAddress);

ifThen(
string\contains($post, $usernameCatch),
$id = record\create(
'Email',
'to', $userEmailAddress,
'subject', '[CRM] Mentions',
'body', $body,
'isHtml', true,
'status', 'Draft')
);

ext\email\send($id);

You can change the body of email in the $body variable. But keep in mind that you can't do formatting this way (paragraphs, bold type, etc.).

[ShulzR]

I tried to do it with workflow but {{post}} doesn't work :/

[ShulzR]

Hi,
Users have the option selected in the preferences: Email notifications about mentions in posts.
They receive notifications to external e-mail clients, but the internal EspoCRM e-mail client does not have these e-mails. Why?
Is it possible somehow email about the post/mentions were also visible in the internal e-mail client?