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  • Report Filters Error 500

    Hello,

    Hope everyone is doing well. I am trying to use Report Filters but facing Error 500 which can be reproduced by following steps:

    I created a report:

    Task 1
    - Filters: Name = Task 1
    - Teams = DVKH (Lead)

    Click image for larger version

Name:	image.png
Views:	278
Size:	35.3 KB
ID:	82607
    ​​
    Then I created a Report Filters regarding to this report (Task 1)
    - Filter Name = Task 1
    - Report = Task 1
    - Teams = DVKH (Lead)

    Click image for larger version

Name:	image.png
Views:	149
Size:	17.3 KB
ID:	82608

    Then, I created a User within Teams "DVKH (Lead)" with access to both Report and Task

    ​​ Click image for larger version

Name:	image.png
Views:	218
Size:	95.1 KB
ID:	82609

    However, when the user tries to user Filter in Task, it is giving Error 500.

    Click image for larger version

Name:	image.png
Views:	208
Size:	18.2 KB
ID:	82610

    User is able to see Tasks without using filters​

    Click image for larger version

Name:	image.png
Views:	449
Size:	53.3 KB
ID:	82611

    Error is not given when I give access to User from Task - Read - Teams to Task - Read - All

    Is this a bug or anyone has any ideas?

    Thanks

    ​​

  • #2
    Hi Danny,

    I can't reproduce your error, unfortunately.

    Try to make a Rebuild in the Administration. If that doesn't help, please post the error log (located along the path [your_instance]/data/logs).
    Also, please tell me which version of EspoCRM are you using?​

    Comment


    • Danny
      Danny commented
      Editing a comment
      Hi Iazovic,

      My EspoCRM version is 7.0.10. I have tried to Clear Cache > Rebuild but same error

  • #3
    Danny,

    Thanks for the information provided.

    Please send the error log (located along the path [your_instance]/data/logs). It will help me find the source of the problem.​

    Comment


    • Danny
      Danny commented
      Editing a comment
      Hi Iazovic, I posted the error image below, please check if you need more detail

  • #4
    Hi @Iazovic,

    I checked and got below error. Hope it helps

    Click image for larger version

Name:	image.png
Views:	167
Size:	69.3 KB
ID:	82616

    Comment

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