Assigned User is null

[Virtute90]

Hi Guys, I have configured your nice crm on a server in my network (via the script with the docker) by adding a portal that points to an ldap authentication; if I use local authentication instead everything works fine.

When I try to insert data anywhere, the "Assigned User" field is empty (see linked image).

This is log that the portal gives me:

ERROR: (400) Not valid data. Field: assignedUser, validation type: required.; POST /62ab0701e7844f13c/Call; line: 167, file: /var/www/html/application/Espo/Core/FieldValidation/FieldValidationManager.php [] []

Can you help me? What am I doing wrong?

[Virtute90]

I investigated a bit and ran these tests:

- I have enabled the possibility to modify the "Assigned User" field
- From the list it returns to me, no active users result
- Changing the filter to "all" I see the current user
- After entering the user, the portal gives me this error:

Error 403: Access denied
Assignment failure: assigned user or team not allowed.

The problem could be two:
- "Portal" users are not active in the user search screen
- Some condition is set such that this field cannot be set.

The log for this error looks like this:

ERROR: (403) Assignment failure: assigned user or team not allowed .; POST / 62ab0701e7844f13c / Call; line: 417, file: /var/www/html/application/Espo/Core/Record/Service.php [] []

Some advice?
Solved this problem I can put it into production!

[AgentT]

Assigned User is a required field in some of the entities.

It cannot be an inactive user because that would not show up in the UI. Seems like a role issue that is not having the right permissions. Check the roles of the user that you are logged in as.

[Virtute90]

Assigned User is a required field in some of the entities.

It cannot be an inactive user because that would not show up in the UI. Seems like a role issue that is not having the right permissions. Check the roles of the user that you are logged in as.

I noticed that local users have the ability to see users and teams but instead ldap (portal) users don't.
I attach the screens.

Could it be due to this?

[Virtute90]

I found that with LDAP authentication you cannot change the assigned user and the team (ref: https://docs.espocrm.com/administrat.../#portal-roles), but for me it's not a problem because the important thing is that it is automatically inserted by the portal.

The first problem I reported remains, the assigned user is always "None".
I noticed that if I start I insert a new data from the "+" button from the dashboard (for example contacts or calls) the user is displayed correctly and then I can insert this data but it is not inserted in the database table; in fact, from the "Calls" data list, the column assigned user is empty.
At this point it occurs to me that it is a query problem, both of reading data and inserting. Can be?

But someone who has LDAP authentication, is the assigned user displayed correctly?

If I can't solve this problem, I will have to migrate to another platform ..