Group e-mail account don't pick up all e-mails

[ThomasW]

Dear all,

I'm working only with group e-mail accounts and I have to realize, that not any e-mail is picked up from the imap server. When I check with my e-mail client from time to time parallel the e-mails I get e-mails which are not shown in espocrm in the group e-mail account. It is for me an unregular event, I have no idea why.

Do I have to change setting? Maybe on the imap server?

Thomas

[lazovic]

Hi ThomasW,

Please tell me which version of EspoCRM and which IMAP server do you use?

[ThomasW]

Hi Iazovic,

Espocrm: version is 7.1.4,
imap is Apache 2.4.38, hosteurope,de

Thomas

[lazovic]

ThomasW,

Maybe the problem is Monitored Folders? Check it, please.
Try also to find differences between emails that are displayed in EspoCRM and not displayed.
If, for example, you have a Campaign running in EspoCRM, then not all Bounced emails will be synchronized.