Hi, I have set up a campaign which is email based. This sends out the emails, and the bounced emails come back to a given email box, where they are read by Espo.
Espo then processes the bounced emails, and updates the campaign statistics accordingly. I can then see the bounced emails by applying the filters within the campaign. So far so good, all works as expected.
Now the issue. Not all of the bounced emails are processed correctly by Espo.
I have attached one that is not correctly recognised (and I have plenty more).
I have analysed the email with a tool I put together, and you can see the output as a second attachment.
You will notice that the email contains a part with a Content Type of "message/delivery-status". I have not dumped the headers (but happy to if needed), however one of those headers is a "Finial-recipient" one, and it specifies "cristina.tudorache@star-storage.ro" who was the person for whom the email was originally destined, and has left.
So, if processed correctly cristina.tudorache@star-storage.ro should be tagged as bounced, however it is not.
Can you let me know why please?
PS - I would not normally share email addresses on a forum, but they are invalid so I thought it ok.
Espo then processes the bounced emails, and updates the campaign statistics accordingly. I can then see the bounced emails by applying the filters within the campaign. So far so good, all works as expected.
Now the issue. Not all of the bounced emails are processed correctly by Espo.
I have attached one that is not correctly recognised (and I have plenty more).
I have analysed the email with a tool I put together, and you can see the output as a second attachment.
You will notice that the email contains a part with a Content Type of "message/delivery-status". I have not dumped the headers (but happy to if needed), however one of those headers is a "Finial-recipient" one, and it specifies "cristina.tudorache@star-storage.ro" who was the person for whom the email was originally destined, and has left.
So, if processed correctly cristina.tudorache@star-storage.ro should be tagged as bounced, however it is not.
Can you let me know why please?
PS - I would not normally share email addresses on a forum, but they are invalid so I thought it ok.
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