Error: "Failed to load PDF document."

[Kapua]

I am unable to download or view uploaded documents.

[lazovic]

Hi Kapua,

Administration > System Requirements

Check if:

post_max_size = 20M (and more)
upload_max_filesize = 20M (and more)

[Kapua]

Hi Lazovic,

Here are my system requirements.

[lazovic]

Maybe you will find some tips here:

https://windowsreport.com/failed-to-load-pdf-document/

[Kapua]

Thank you Lazovic, but I am on Linux.

[esforim]

Do you save with "right click" > "save link as"?

How do you save? Do you have issue with image too? What about other filetype?

[Kapua]

I can confirm a PNG file does work. However, the PDF ones do not.

[emillod]

Do you have any customizations in your EspoCRM? Relaed to entryPoints?

[Kapua]

I do not have any of that.

[Kapua]

I found the problem. I am using Linux and I am able to pull files from the built-in "google drive" function and it was causing major issues. Once I copied over the folder to the main PC - 'Documents Folder', I uploaded it again and have had no issue. Everything now works.