Issue: Cannot receive incoming email

[Kapua]

Issue:
I cannot receive incoming emails.

What have I tried?

• I have setup imtp correctly
• I have used 2-step password generation for the application.
• I have tested outbound email, successful.
• I have test imtp and came back okay!
• I have looked in data/logs and the error I see are two which have nothing to do with email. No other error message.

Email Provider?

The email provider is Google. I have followed the instructions for proper port and SSL/TLS.

Mis Notes:

Under [all] in the email tab, I am able to see sent emails, nothing else comes through. However, emails are being sent to the Gmail account (I use Google Workspace, so think support(@)domainnamehere(dot)com.) which means I can see them when I log into my email account, just not in the CRM system.

[emillod]

Did you turned on cron?

[Kapua]

Let me test something and see, this is a great question.

[Kapua]

This is what I see: "Jan 28 13:38:01 pcon CRON[754]: (root) CMD (cd /var/www/vhosts/<domain>/<subdomain>; -f cron.php > /dev/null 2>&1) "

[emillod]

Kapua please go to Administration section, scroll down and open Jobs.

[Kapua]

Here is what I see.

[emillod]

Yeah, like i thought - that's the issue. Please configure cron on your server. Here you have a short tutorial from us: https://www.youtube.com/watch?v=OmLW1Dwwa3Y

[Kapua]

Thank you so much for your help and most importantly your time.

[Kapua]

Okay, so I am getting an error: "crontab: user 'apache' unknown." -- It is important to also note that I am using Plesk for easy management. But I can also still go into command prompt via putty.

[emillod]

Kapua you should set cron on proper user - apache, www-data or any other user on plesk which run web server. Also you should enter proper id/name of user in config. Check what user EspoCRM entered in config.

[Kapua]

I registered the cron job with root using:

sudo crontab -e

I then scheduled the job as:

* * * * * php -f /var/www/vhosts/domainname/subdomainname/cron.php