Linking email with Opportunity/Case/Clent/Contact - How it work?

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  • Enju
    Senior Member
    • Apr 2018
    • 128

    Linking email with Opportunity/Case/Clent/Contact - How it work?

    Hi
    Is there any wiki how email mapping works with entities?

    Q1:
    eg.
    I get new email from mail ana.larson@bb.com. I create Contact Anna Larson. Created Contact I assigns to Client BBCompany. Now I create Case from email 'complaint of goods'. Now I should see this email in History Panel in Case 'complaint of goods', in Contact Anna Larson and in Client BBCompany that's right?
    Why sometimes I not see an e-mail in the History Panel, if the Contact is linked to the Client?

    Q2:
    Click image for larger version

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    I created Case from email. I replied on this email (email correctly linked in Case History Panel). Then I get two replies (on screen) and this two mail does not linked to Case History Panel? Why? The application sees that the sent 2 e-mails are the replies, so why can't I see them Case Panel History?
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