Hi everyone.
Maybe you guys can help me. I need to calculate the duration (in days) of the option in the status field.
Ex: how long did the case stayed in the Open Status, and then how long did it stay in the Waiting Status, and so on.
In some cases, the process is not linear, so I can't calculate the difference between one status minus the previous one.
I know it's a tricky one, would appreciate a lot your help.
Thanks!
Maybe you guys can help me. I need to calculate the duration (in days) of the option in the status field.
Ex: how long did the case stayed in the Open Status, and then how long did it stay in the Waiting Status, and so on.
In some cases, the process is not linear, so I can't calculate the difference between one status minus the previous one.
I know it's a tricky one, would appreciate a lot your help.
Thanks!
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