Email-To-Case field mapping

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  • talles.amadeu
    Junior Member
    • Jan 2020
    • 27

    Email-To-Case field mapping

    Hi everyone
    So recently we started using the Email-To-Case resource and it's been pretty awesome.

    I noticed that when the email comes with the header info, it maps only with the email field. Is there a way to map other fields?

    For example, I would like to map the account with another field rather then the email field.

    Thanks
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