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How to send email for another user

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  • How to send email for another user

    I am an Admin at my EspoCRM instance, and I want to create an email that will have another user as sender. But I can only select either myself or system email in the From field, why is that?
    Last edited by Dmitry; 01-05-2021, 04:16 PM.

  • #2
    Hi,
    It is the normal system logic. It would be weird if you could send emails from another user. Each system user can send email from:
    - Own email address (needs configured SMTP in Personal Email Account Personal)
    - System email address ('Is Shared' box should be checked in Administration -> General Outbound)
    - Group Email Account ('Is Shared' box should be checked in SMTP settings of a Group Email Account)

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