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  • Event entity reminders

    Could someone help me with how to assign reminders to a start date instead of an end date for a new event type entity? Thank you in advance for your help.
    Thomas

  • #2
    Hi Thomas,
    I've checked it and noticed that in a custom Event type entity the reminders by default is triggering by a 'Date Start'. Probably you meant to link the reminders to a 'Date End' parameter?

    Comment


    • Bertomi
      Bertomi commented
      Editing a comment
      For some reason, I found that you assign the reminder to the closing date. Does placing a reminder field in the Layout Manager matter? I mean which date field is next to or below the reminder field.

  • #3
    > Does placing a reminder field in the Layout Manager matter?

    No, this logic is defined on the code layer.
    Please provide the next information:
    1. What EspoCRM version do you use?
    2. Do you have any code customization that might affect the default logic?

    Comment


    • Bertomi
      Bertomi commented
      Editing a comment
      I checked the reminder to work and will actually send the reminder based on the start date. I looked at the dates. Thanks for your help. Thomas

  • #4
    Hello,

    Please help me. Could you tell me how to assign reminders to a end date instead of an start date for a new event type entity?

    Thank you!

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