Can't send mails through personal accounts

[Webdachs]

Hello community!

Scenario: I want to send thematic different mails by different mail accounts, lets say:

Alpacas are great: mail@example.com
Llamas are okayish: mail@example.org

Hence, I added a couple of e-mail accs.

Problem: I am not able to select the personal accounts when writing an e-mail; neither as admin nor user. All mails are up and running (sent test mails). It seems that I can only use the e-mail information I set up in outbound mails.

I'm using the current self-hosted version of EspoCRM. The docs offered no solution to me.

Any ideas?

P.S.: Besides that, EspoCRM is f*** great!

[GPO]

https://docs.espocrm.com/user-guide/emails/

Users can setup SMTP settings in their Personal Email Accounts as well as in Preferences. Personal Email Accounts available at Emails tab > top-right menu > Personal Email Accounts.

Administrator also can allow to use the mailn system SMTP account as well as Group Email Accounts (mark as Shared).

Users can have multiple SMTP accounts.

Important: Email addresses, user can use to send emails from, must be defined in Emails field of User record. Only admin can define user's email addresses (by default).

[espcrm]

Not sure if my answer here is correct. I previously have your issue too.

Basically the "Email" won't let you choose a secondary email during Compose? If that is correct (and assuming you have added both Personal email: Ali... Ali... We.. email).

You need to add that email to your User setting.
https://demo.espocrm.com/#User/view/1 <-- this is the admin account
https://demo.espocrm.com/ <-- find your user here, and add each Personal email you want to be use

[Webdachs]

Hi GPO and espcrm!

Thanks for your quick reply. While I waited for the admins to unlock my first post, I found the solution by myself. I can confirm your idea in regard of the user record. It was not clear to me that I have to enter the additional addresses there, too.

[espcrm]

Yes, it is quite an odd design.