Email Assignment Alert\Notification to Case assigned user

[iceman17]

I understand that it works at the time of Case creation that an email alert can be sent. It is working for me.

But how can I get it to work where the case already exists but when I change the assigned user the new assign used is not getting the email alert.

[espcrm]

I believe you would need to workflow that subsequent alert.

[iceman17]

Thank you appreciate your input

[Maximus]

Hi,
If you don't have Workflow but your EspoCRM version is 5.9.0+ you can utilize Formula to send such alert email https://docs.espocrm.com/administrat.../#extemailsend.

[iceman17]

Thank you for your input Maximus .
I am using Version 5.6.2.
It's already working at time of creating case; alert is sent to assigned user. but if I open\edit that same ticket again and assign to another user it should send right. must be missing something in my setup.

[espcrm]

hi iceman17 The workflow won't work unless you on version 5.9.0+ (or higher) from what maximus is saying.

you will run into bug if you use lower version.

[iceman17]

hi iceman17 The workflow won't work unless you on version 5.9.0+ (or higher) from what maximus is saying.

you will run into bug if you use lower version.

I believe assignment email auto alerts was already part of the core for earlier versions. I can't seem to understand why it is no longer working for mine