I have attempted to write a formula to allow an event-type entity "Warranty Appointments" to link to the Parent Case Account owner for viewing on the customer portal.
//Link Appt to Job
caseId = parentId;
caseName = parentName;
//Link Addresses
addressStreet = case.siteAddressStreet;
addressCity = case.siteAddressCity;
addressState = case.siteAddressState;
addressPostalCode = case.siteAddressPostalCode;
ifThen (
parentType == 'Case',
builder = case.accountName; case.accountId
);
I can see that the linking is working, but I cannot view any of the appointments on the customer portal. I did check that all the permissions were correct.
Maximus , can you help me yet again???
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