ordering Full Text Search results on emails

[SIG]

Hello,

We are using EspoCRM v5.7.11 + MariaDB 10.0 for about 6 months. We are using espoCRM about 4 years ago and everything works fine.

Now we are looking to Full Text Search option for emails, it works: requests on email give results using the option to force FTS: ft:+word1+word2... If we "don't force with ft:", it sometimes don't use the FTS index.
However, this is not very "user friendly" (users always search word1 word2 and don't know about + or - or whatever) and we think results could be better. Is everybody satisfied with the results?
We are looking for a solution to sort emails by relevance score (+date sent) but the only option alowed is sort by date. No field relevance (moreover hte order by should be MATCH(columns) AGAINST ('what is searched' IN NATURAL LANGUAGE MODE)).

The best case would be ordering by relevance score (if two words are found, they will be presented first and if only one, it will be at the end).
Is it posible? Anybody tried to do that?

Another solution could be to add "ft:" and "+" for each word modifying js or something like that.
The last thing we want to do is to modify the PHP SQL request.

Any suggestions?

Thanks

[yuri]

Hi,

You can force sorting by relevance. See:

https://github.com/espocrm/espocrm/b.../Email.php#L36

https://github.com/espocrm/espocrm/b...s/Base.php#L77


I think full-text is not used when the query string is too short, or contains some characters that would broke the full-text search.

[SIG]

Hello yurikuzn,
Before your tip, i was looking in /application/Espo/ORM/DB/Query/Base.php
Thanks for the answer. That's exactly what i was looking for!!
And when i have a look to the generated query, it is the goor order by with MATCH(columns....
We will see during the week if users like it more.
Thanks again.

[SIG]

Should i close the topic? don't see any button?

[yuri]

No need to close.

Just for information: If you customize Email select manager class, it's better to create a custom class: https://github.com/espocrm/documenta...select-manager

[esforim]

Didn't know you can close topic. Always leave the thread open for future user.

Didn't even know about these "ft" and "+" commands. There really need a tool tips button so these feature/function don't get lock up away without the majority user knowing about it.

[SIG]

No need to close.

Just for information: If you customize Email select manager class, it's better to create a custom class: https://github.com/espocrm/documenta...select-manager

After a weeks of use, everything works fine and the results are good. Yes, we had it in a custom class however at the begining we were not sure it would work.

"Didn't even know about these "ft" and "+" commands. There really need a tool tips button so these feature/function don't get lock up away without the majority user knowing about it."
We did not put any tip because the relevance results are relevant. :-D
Thanks

[esforim]

Yes, a popup button or tooltip is the best way to educate on hidden feature.

Without hanging around forum or reading code and documentation many hidden powerful function of EspoCRM get locked away without ever being use.

But this is a request for the Feature Request section.