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Mass email: tracking URL works, but what about email "Opened" statistics?

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  • Mass email: tracking URL works, but what about email "Opened" statistics?

    Is my understanding correct that some mail clients on the customer/target side may block the message back to EspoCRM, hence statistics are not guaranteed to be complete?

    Is there a particular URL / server address we need to make accessible in order to allow Espo to receive these messages back?

    Thanks
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