I want the contact to be informed by email that a case has been created / changed.

[sumservis]

hi,

I want the contact to be informed by email that a case has been created / changed.

Where can I set it to be?

Thank you very much

[Maximus]

Hello,
To emailing a contact, you need to create a workflow https://www.espocrm.com/documentatio...ent-send-email

[sumservis]

Hello,
To emailing a contact, you need to create a workflow https://www.espocrm.com/documentatio...ent-send-email

Hi, how do I set up this workflow please? Is it possible in free version? No extension? Thank you!

[Maximus]

If you don't have AdvancedPack you can try to achieve it with Hook. Hook needs some code development https://github.com/espocrm/documenta...pment/hooks.md.
This may help you https://forum.espocrm.com/forum/deve...mail-from-hook.
You can also try to find other topics on the forum where was described email via hook.