email-to-case - a case is created, but automatic response is not sent

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  • Ed777
    Junior Member
    • Sep 2019
    • 1
    #1

    email-to-case - a case is created, but automatic response is not sent

    Hi. Screenshots of settings are attached. The case from the letter is created. A response is created but not sent. The message is visible in the history block of the automatically created case. But if you open the email, you can see that the FROM field is not filled in. Help solve the problem, please
    group mail account settings automatically created message - sender field is emrty The history blocks of anautomatically created message
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    • Maximus
      Senior Member
      • Nov 2018
      • 2731
      #2
      Hi,
      please check the error log file ./data/logs/. Is your Group Email Account SMTP configured correctly? Test Email sends email w/o problem?

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