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Send Message Task - empty email

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  • Send Message Task - empty email

    Hi! We are in the process of transition from Workflow to Process Flowcharts. Everything so far works fine except for one thing. When I try to send email through a Send Message Task action in Process Flowcharts the action gets failed and ends the whole flow of the process. However, the email is created, but with empty Date Sent and To fields. The screenshots are attached. What are the possible reasons for such an error, while everything works through workflow with same settings?

  • #2
    Hi,

    Please check your espocrm logs.

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    • #3
      Hi,
      Your 'From Email Address' parameter is incorrect.

      Comment


      • #4
        Here are the logs:
        [2019-08-20 15:52:56] Espo.ERROR: CronManager: Failed job running, job [5d5c15587394d0135]. Error Details: Workflow[5912bcf39da3f30d8][sendEmail]: Could not read from smtp.mandrillapp.com. [] []
        [2019-08-20 16:18:04] Espo.ERROR: Process 5d5c1d3b06e7ede65 element ar10z0x8ug send message error: Workflow[][sendEmail]: 4.1.3 Bad recipient address syntax . [] []

        The primary source of the problem is mailing service or error in recipient address syntax?


        What exactly is incorrect in 'From Email Address' parameter? The same parameter works through Workflow

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        • #5
          team@<opportunity.parnterDomain> is not a valid email address and it's not supported to use placeholders there.

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