Workflow Not Working As Expected - Updating Parent Case

[blueprint]

I have a Workflow which triggers when an Email record is created.

The Parent entity (Case - when applicable) should have its Status field changed to a specified value, however, this never seems to happen and the log for the Workflow is always empty.

Workflow details are:

Target Entity = Email
Trigger Type = After record created

Conditions
From Address "equals value support@ourdomain.com"
To EmailAddresses "not has value support@ourdomain.com"

Actions
Updated Related Record >> Parent >> Case
Status = "Responded Via Email"
Modified At = "now plus 0 days"

The "support@ourdomain.com" email address is a Group Email Account which is used by EspoCRM to automatically create Cases.

[Maximus]

Hi,
this is works for me